Customer Service Coordinator

2 weeks ago

Coffs Harbour, New South Wales, Australia O'Brien Glass Industries Limited Full time

About the Role:

  • As a Customer Service Coordinator at O'Brien Glass Industries Limited, you will be the first point of contact for our customers, providing exceptional service and support.
  • You will be responsible for greeting customers and visitors at reception, ensuring a positive and helpful attitude.
  • Our ideal candidate will have excellent communication and presentation skills, with the ability to resolve issues and create solutions for customers.
  • You will work closely with the Branch manager to provide administrative support and ensure the smooth operation of the Branch.
  • Key responsibilities include:
    • Face-to-face customer service
    • Answering customer inquiries via telephone, email, and in-person
    • Providing support to the manager and the running of daily operations
    • Effectively keeping customers updated on delivery lead times
    • Undertaking repair inspections on vehicles
    • Exploring customer needs and educating on our full scope of services
    • Issuing invoices and raising job authorities as required
    • Scheduling repair bookings
    • Source suitable resolutions to customer concerns and follow up customer queries

About You:

  • Professional communication and presentation skills
  • Excellent and clear verbal and written communication skills
  • MUST have a current drivers licence
  • Ability to resolve issues and create solutions for customers
  • Support the Branch manager with administrative tasks
  • Ability to work in fast-paced workplace
  • Excellent time management and prioritisation skills
  • Intermediate to Advanced Microsoft Office skills

Benefits:

  • Supportive and collaborative team environment
  • Growth and development opportunities
  • Competitive salary
  • Reward and Recognition programs

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