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Food & Beverage Team Leader

3 months ago

Adelaide, Australia Crowne Plaza Hotels & Resorts Full time

Your day-to-day 

  • Prepare and serve drinks to high standards, highlighting promotions to guests and maximising upselling opportunities
  • Set up your bar – stock up on all the supplies you will need, manage the inventory and make sure all the equipment works
  • Ensure the security and proper storage of food and beverage products
  • Look after your bar – keep it clean and tidy and make sure the alcohol is always secure
  • Take food orders - work with kitchen to ensure the food is delivered to a high quality in a timely manner
  • Manage staffing requirements and assigning roles and tasks in the bars
  • Provide mentoring, training and feedback to colleagues to improve team performance
  • Support and drive any incremental revenue initiatives as required including upselling, suggestive selling and promotions
  • Create a warm welcome to everyone and set the tone for each guest’s experience
  • Ensure that beverages are poured accurately and any wastage/breakage is recorded as per hotel policy
  • Ensure all credit and financial transactions are handled in a secure manner
  • Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy
  • Maintain all procedures and adheres to them within the IHG guidelines
  • Demonstrate a sound awareness of Crisis Management, HACCP & WH&S policies and procedures. This includes accurate record keeping in particular for HACCP
  • Assist in supporting the team with other duties as required

What we need from you

  • Experience – you’ll know how to prepare a wide range of drinks (ideally with formal bartending training)
  • Ability to delegate and motivate a team
  • Communication – you will need a good grasp of reading, writing, and basic maths
  • Flexibility – Night, weekend and holiday shifts are all part of the job
  • Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects like barrels and crates up to 23 kg – we have the equipment to support you
  • Compliance - Valid RSA Competency card is required
  • Attitude - A team player, ability to work in a fast-paced environment and prioritise workload