Food & Beverage Team Leader

2 months ago

Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

**Your day-to-day**
- Prepare and serve drinks to high standards, highlighting promotions to guests and maximising upselling opportunities
- Set up your bar - stock up on all the supplies you will need, manage the inventory and make sure all the equipment works
- Ensure the security and proper storage of food and beverage products
- Look after your bar - keep it clean and tidy and make sure the alcohol is always secure
- Take food orders - work with kitchen to ensure the food is delivered to a high quality in a timely manner
- Manage staffing requirements and assigning roles and tasks in the bars
- Provide mentoring, training and feedback to colleagues to improve team performance
- Support and drive any incremental revenue initiatives as required including upselling, suggestive selling and promotions
- Create a warm welcome to everyone and set the tone for each guest’s experience
- Ensure that beverages are poured accurately and any wastage/breakage is recorded as per hotel policy
- Ensure all credit and financial transactions are handled in a secure manner
- Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy
- Maintain all procedures and adheres to them within the IHG guidelines
- Demonstrate a sound awareness of Crisis Management, HACCP & WH&S policies and procedures. This includes accurate record keeping in particular for HACCP
- Assist in supporting the team with other duties as required

**What we need from you**
- Experience - you’ll know how to prepare a wide range of drinks (ideally with formal bartending training)
- Ability to delegate and motivate a team
- Communication - you will need a good grasp of reading, writing, and basic maths
- Flexibility - Night, weekend and holiday shifts are all part of the job
- Fitness - you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects like barrels and crates up to 23 kg - we have the equipment to support you
- Compliance - Valid RSA Competency card is required
- Attitude - A team player, ability to work in a fast-paced environment and prioritise workload

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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