Regional General Manager

3 days ago

Byron Bay, Australia Alloggio Management Pty Ltd Full time
Job Description

Key Responsibilities:

 

Leadership and Strategy:

  • Lead the local team with exceptional leadership, commitment, and loyalty, ensuring alignment with Alloggio's policies and strategic objectives.
  • Drive the transformation to a unified business model, consolidating to a one physical brand presence in the Bryon region and expanding inventory across multiple digital platforms.
  • Cultivate a positive and solution-focused working culture, fostering collaboration and innovation in line with Alloggio's expectations.
  • Conduct regular commercial reviews, analysing performance metrics and addressing operational risks to drive continuous improvement.
  • Maintain optimal staffing levels and actively upskill team members to enhance capability and resilience.
  • Spearhead operational innovations, identifying and implementing solutions to streamline processes and enhance efficiency.
  • Present initiatives to Senior Leadership to drive growth, retention, and operational efficiency, leveraging insights from local market dynamics.
  • Provide constructive feedback, training, and support to staff, ensuring professional development and efficient complaint resolution.

Business Growth:

  • Strategically drive monthly net growth of accommodation properties under Alloggio's management, focusing on sourcing and onboarding new properties while retaining existing ones.
  • Conduct thorough analysis of property listings to identify trends and opportunities for targeted property acquisitions and retention strategies.
  • Cultivate relationships with local community groups, businesses, and vendors to generate referrals and new management leads, including housekeeping companies.
  • Identify and leverage opportunities to enhance exposure for Alloggio's brands, securing additional management contracts through effective networking and market positioning.

 

Commercial Leadership:

  • Develop a deep understanding of pricing factors for accommodation properties, utilising BI tools to optimize pricing strategies and maximize revenue.
  • Collaborate closely with central pricing and distribution teams to enhance portfolio revenue and streamline operational costs.
  • Ensure optimal property distribution across all OTAs and platforms, capitalising on revenue opportunities and maximising market reach.
  • Foster synergy with other Alloggio Group businesses to maximize overall performance and unlock cross-selling opportunities within the market/cluster and across the wider business.

Property/Owner Care:

  • Foster positive relationships with property owners, ensuring proactive and transparent communication with all stakeholders.
  • Oversee regular property inspections and maintenance activities to uphold quality standards and ensure compliance with relevant legislation and management agreements.
  • Resolve disputes and escalated issues promptly, striving for mutually beneficial outcomes and maintaining owner satisfaction.

Traveller Experience:

  • Streamline key management processes to enhance the traveller experience, including implementing efficient after-hours support procedures and anticipating traveller needs.
  • Manage traveller reviews efficiently to drive bookings and improve overall guest satisfaction, collaborating with central reservations teams to handle inquiries effectively and address concerns promptly.

Vendor Management:

  • Develop strong relationships with vendors to meet operational standards, homeowner expectations, and needs effectively, ensuring timely approval of vendor invoices and resolution of escalated issues.




Requirements

Qualifications / Licenses:

  • Current Driver's License.
  • Australian citizenship, residency, or appropriate work visa.
  • Relative Real Estate Certificate (desirable).

Experience:

  • Demonstrated experience in profitably managing accommodation assets.
  • Solid commercial acumen and proven track record in managing a sizable P&L.
  • Proven ability to drive revenue growth and expand property portfolios.

Skills, Knowledge, and Attributes:

  • Effective interpersonal skills with a proven ability to build strong relationships.
  • Ambitious, growth-oriented mindset with strong problem-solving and negotiation skills.
  • Excellent time management and prioritisation abilities.
  • Proficiency in industry-specific applications and general business computing skills.


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