Student Experience Senior Officer

4 months ago

Melbourne, Australia RMIT University Full time
Overview:

  • ​​Full-time​, ​Fixed Term position until​ 25/10/2024 

  • Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements 

  • Based at the ​Melbourne CBD​ campus, ​but may be required to work and/or be based at other campuses of the University​ 

 

About The Position 

 
We are seeking a Student Experience Senior Officer to enhance student engagement within the College of Business and Law. This role involves managing various aspects such as coordinating student prizes, organizing student-focused events like Open Day and Orientations, facilitating discipline-specific events, and promoting digital engagement with students.  

 

Collaborating with Student Experience Coordinators and Schools, the Senior Officer will assist in implementing Student Engagement plans, offering expertise for discipline-related activities. Additionally, building strong relationships with students through RUSU, student interns, and ambassadors is crucial to ensure our engagement initiatives cater to the diverse needs of our student body. 

 

To be successful in this position, you’ll have:  

 

  • Demonstrated experience in the coordination of student support services and communications, particularly as related to student engagement and experience. 

  • Demonstrated experience in delivering high quality customer service through understanding the needs of the stakeholder. 

  • Demonstrated experience working and communicating with a range of students from different cultural backgrounds, young people or other communities in an engagement role with a demonstrated ability to understand and respond to the audience. 

  • Proven ability to build and nurture strong and collaborative relationships with stakeholders. 

  • Demonstrated highly developed organisational, interpersonal, oral, and written communication skills. 

  • Proven ability to work independently, use initiative and prioritise tasks and meet deadlines in a demanding environment with excellent attention to detail and a commitment to quality assurance and continuous improvement. 

  • Demonstrated highly developed analytical and problem-solving skills and the ability to develop and implement innovative and creative solutions. 

  • Proven ability to adapt to changing software, digital technology, and service delivery requirements. ​

 

 

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. 

 

 

About the ​College​ 

 

As one of the largest Business Schools in the Asia Pacific region, the College of Business and Law is comprised of five schools – four in Melbourne and one in Vietnam - delivering a broad range of programs in Business, ranging from Certificates up to PHD levels. Many programs articulate between Vocational Education and Higher Education, creating pathways for further study. RMIT Business programs are delivered in Melbourne, Vietnam, Singapore, Shanghai and Jakarta, as well as through Open Universities Australia (OUA) and RMIT Online. The College has an annual budget of approximately $280 million, employs over 1000 staff and delivers programs to approximately 30,000 students (20,000 EFTSL). 

 

In line with RMIT’s vision to be recognised as a global university of technology, design and enterprise, the College mission is to deliver in a global context innovative, industry-engaged education and applied research connected to business. The College assists in achieving the ambitions of RMIT’s new five-year strategic plan Ready for Life and Work by making active contributions towards life-changing experiences for students, creating passion with purpose for its staff and shaping the world with impactful research and global reach. 

 

In particular, the College has defined a number of initiatives which are summarised in three priority areas: enterprising, student experience and international mobility. 

 

The College is located on RMIT University’s City Campus and resides in the state of the art Swanston Academic and Emily McPherson buildings. 

 

For further details about the College, please visit: 

 

 

 

To Apply  

Please submit your CV and covering letter addressing ​your suitability​ for this position by clicking on the ‘Apply’ link below.  

 

 

Job Description -  

Applications Close:19 Sept 2023 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via or visit our Careers page for more contact information -

We are a Circle Back Initiative Employer – we commit to respond to every applicant. 

  • Experience Leader

    4 months ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    4 months ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Student Experience Officer

    2 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleWe are seeking a highly skilled and experienced Student Experience Officer to join our team at RMIT University. As a key member of our Student Experience team, you will play a critical role in enhancing student engagement and experience within the College of Business and Law.Key ResponsibilitiesCoordinate student support services and...

  • Senior Advocacy Officer

    2 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Advocacy Officer to join our team at Swinburne University of Technology. As a key member of our Student Life department, you will play a critical role in delivering high-quality advocacy services to all Swinburne students.Key ResponsibilitiesOversee the provision of independent advice and...

  • Student Experience Lead

    4 months ago

    Melbourne, Australia Online Education Services Full time

    **About OES** Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships. Our dynamic global team shares a vision to transform the student experience through...

  • Student Experience Coordinator

    6 months ago

    Melbourne, Australia Healthscope Full time

    Student Experience Coordinator – Full time · Opportunity to grow and develop within the Learning and Development team · Flexible work – mix of in the office and WFH · Supportive team environment with a focus on continuous improvement We are looking for an experienced administrator / HR administrator with a keen interest in learning and...

  • Senior Advocacy Officer

    2 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleSwinburne University of Technology is seeking a highly skilled and experienced Senior Advocacy Officer to join our team. As a key member of our Student Life department, you will play a critical role in delivering high-quality advocacy services to all Swinburne students.Key ResponsibilitiesLead Student Advocacy Team: Oversee the provision of...

  • Senior Advocacy Officer

    2 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleSwinburne University of Technology is seeking a highly skilled and experienced Senior Advocacy Officer to join our team. As a key member of our Student Life department, you will play a critical role in delivering high-quality advocacy services to all Swinburne students.Key ResponsibilitiesOversee the provision of independent advice and advocacy...

  • Student Experience Advisor

    3 months ago

    Melbourne, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. **About the role** We are currently seeking a **Student Experience Advisor** to join our **Melbourne **team. The role will play an...

  • Product Manager

    3 months ago

    Melbourne, Australia IDP Education Ltd Full time

    An ASX100 business with a 50-year heritage, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ _ - We are on a mission to build the world's leading platform and connected community to guide students along...

  • Placement Officer

    2 weeks ago

    Melbourne, Victoria, Australia Australian Catholic University Full time

    About the RoleWe are seeking a highly organized and detail-oriented Placement Officer to join our team at the Australian Catholic University. As a Placement Officer, you will play a critical role in supporting the placement of our students in professional practice settings, ensuring a seamless and efficient experience for all parties involved.Key...

  • National Student Experience Manager

    4 months ago

    Melbourne, Australia Ikon Full time

    **About Ikon** Ikon is a private Institute of Higher Education focused on Art Therapy, Early Childhood Education, Counselling, and Psychotherapy. Our purpose is to propel individuals towards life-altering futures. We do this by fostering curiosity and self-development through meaningful learning experiences. Ikon operates nationally with campuses in...

  • Senior Admissions Officer

    18 hours ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleRMIT University is seeking a highly skilled and experienced Senior Admissions Officer to join our team. As a key member of our admissions team, you will play a vital role in shaping the future of international student intake at RMIT. Your primary responsibility will be to process international student applications, conduct thorough...

  • Student Welfare Officer

    3 days ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / From 28/10/2024 - 26/01/2026 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1356797 **Selection Criteria**: **SC1 **Qualifications in Social work, Youth work, Psychology or a relevant community health or welfare...

  • Student Experience Manager

    3 months ago

    Melbourne, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. *** **About the role** We are currently seeking a **Student Experience Manager **to join our **Melbourne **team. The Student Experience...

  • Senior Admissions Officer

    4 days ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleRMIT University is seeking a highly skilled and experienced Senior Admissions Officer to join our team. As a key member of our admissions team, you will play a vital role in shaping the future of international student intake at RMIT. Your primary responsibility will be to process international student applications, conduct thorough...

  • Director of Student Experience and Marketing

    1 day ago

    Melbourne, Victoria, Australia ANZSOG Full time

    Director, Student Experience and MarketingThe Australia and New Zealand School of Government (ANZSOG) is seeking a dynamic leader to drive our efforts in creating exceptional student journeys and amplifying our brand across Australia and New Zealand.About the RoleThis is a full-time position on an ongoing contract with a salary range of $175,000 - $200,000...

  • Senior Admissions Officer

    6 days ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleRMIT University is seeking a highly skilled and experienced Senior Admissions Officer to play a vital role in shaping the future of international student intake. This position offers an exciting opportunity to process international student applications, conduct thorough qualifications assessments, and curate a diverse cohort of students for our...

  • Senior Admissions Officer

    5 days ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Admissions Officer to join our team at RMIT University. As a key member of our admissions team, you will play a vital role in shaping the future of international student intake at our institution.Your primary responsibility will be to process international student applications, conduct...

  • Student Experience Coordinator

    5 days ago

    Melbourne, Victoria, Australia Scape Full time

    About ScapeScape is a leading provider of student accommodation in Australia, offering a unique and amazing experience for students. Our vision is to be the Earth's best living company, providing a safe and inclusive environment for students to thrive.The RoleWe are seeking an energetic and passionate Student Experience Coordinator to join our team. As a key...