Credit Collections Officer

1 week ago

Sydney, Australia Marsh Pty Ltd Full time

We have an exciting opportunity for a Credit Collections Officer in our Credit Control Team. Working in a close-knit, motivated team, you will be reporting to the National Credit Manager and be responsible for maintaining debtors within limits of the Company’s Trading Terms policy ensuring protection of the Company’s investments, maximizing cash flow, minimizing losses, and improving recoveries of Australia debtors and improve collections in the Pacific Credit Control Team.

What can you expect?

This will involve managing debtor accounts including collections, investigation, organizing cash allocations, sending client invoices and statements, basic reconciliations, reporting and management of any minor disputes that might arise.

  • Manage debtor accounts, ensuring both the timely collection of outstanding amounts and the maintenance of outstanding debts at acceptable levels through contact with customers by telephone and email.
  • Proactive and reactive diplomatic communication with customers and internal stakeholders in achieving the desired results.
  • Proactively develop and maintain relationships with Internal and External customers and key stakeholders to support improved cash collections.
  • Producing accurate, timely reports to monitor accounts and report distribution to internal stakeholders.
  • Investigation and management of any disputes ensuring regular follow up or escalation as appropriate with internal stakeholders.
  • Review and report results against set and agreed KPIs with Manager on a regular basis, discussing and recording targets to actual performance.
  • Reduction of aged debt to minimize Potential Bad Debt exposure.
  • Maintaining and reducing DRO.

What is in it for you?

  • Leading training and development program.
  • Professional environment where your career path really matters and is supported in our global organization.
  • Rewarding and collaborative team environment.
  • Genuine flexible work life balance.
  • Beautiful modern offices located at Sydney CBD

What you need to have:

  • Strong administrative, procedural, and organizational skills.
  • 2+ years’ experience with debtor’s management and analysis.
  • Ability to deal with difficult customers and build relationships at all levels.
  • High level problem-solving & strong negotiation skills.
  • Results-driven and ability to work to deadlines.
  • Continuous improvement focus.
  • Desire to work in a team-oriented environment.

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

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