Credit/collections Officer

3 weeks ago

Sydney, Australia Sharp & Carter Full time

Immediate start/ 3-6 month contract role
- Close to Public Transport / Hybrid working
- 1bn$ Turnover organisation / High volume collections

**Position description**
An open opportunity for an enthusiastic Credit/Collections Officer to join a busy team in North Sydney. This role would be suited to someone who is passionate about Accounts Receivable and enjoys talking with customers on the phone. It is a fast paced collections environment and will initially be for a 3-6 month period, reporting to the AR Manager. The role requires a strong sense of empathy due to the customers you will be speaking with.

**Responsibilities include, but are not limited to**:

- Account discrepancies - transfer of incorrect allocation of funds, small balance adjustments ensure that full notes are made on the account
- Make a high-volume of account collection calls
- Building relationships with internal and external stakeholders
- Maintaining full notes on the accounts
- AR tickets that are assigned to you
- Processing credits and refunds

**The successful applicant should have**:

- Intermediate excel skills
- Strong attention to detail / Confident persona
- Previous collections experience; a hungry attitude to learning and happy to get on the phone, speak with customers
- Strong time management skills
- Able to build relationships and negotiate at all levels

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