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HR Customer Service Officer

3 months ago

Lidcombe, Australia Charterhouse Full time

Job details

Location: Lidcombe Salary: $36.33 per hour Job Type: Contract Discipline: Call Centre & Customer Service
Reference: V-113360 Posted: 2 days ago

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Job description

HR Customer Service Officer - NSW Government

  • Immediate start - 13 week rolling contracts
  • 24/7 rotating roster (Shifts work as a 4 days on and 3-4 days off roster, with rosters released 8 weeks in advance)
  • Sydney Olympic Park location
  • $36ph + super
  • 38 hours per week

This is a great opportunity to work within this Government department located in the Health sector.
 
We are looking for standout a candidate who is customer-focused, organised and highly driven in to join the team on a rolling 13 week contract.

This is a contract role, and require candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment.

Experience in the health sector, rostering or a call centre environment would be highly advantageous.

About the Role:

  • In this role you will manage inbound and outbound calls to paramedics who call the absence line for various types of unplanned absence
  • Updating the internal rostering system and other required record keeping processes
  • Communicating with staff at all levels of the organisation both in person and over the phone
  • Ensuring to coordinate with the TL will all absences and it's impact on the operational staffing numbers
  • Following the required procedures to secure backfills as directed by the Manager or Team Leader

Roster requirements:

As this is a 24/7 role, you will be working 9.5 hours per shift + a half hour unpaid break.

Rosters are finalised 8 weeks in advance and you will rotate on a 4 days on and 3-4 days off roster over 7 days. It is not possible to select preferred shifts but you would be able to try and swap a particular shift if needed, noting that the expectation is to have the full availability.

The times for the shifts will be rotated between the below, Monday to Sunday:

  • 6:00am - 4:00pm
  • 10:00am - 8:00pm
  • 12:30pm - 10:30pm
  • 8:30pm - 6:30am (This shift will not be as often as the others as there is only one Customer Service Officer and one Team Leader allocated for this time)

 
Skills/Experience:

  • Experience in the heath sector, rostering or call centre would be highly beneficial
  • It is essential to have an exceptional phone manner and strong communication skills
  • Tech savvy, experience using Excel, Teams, Microsoft Office, Calendars etc.
  • Ability to pick up new systems with ease
  • Excellent accuracy and attention to details and strong data entry skills
  • The ability to adapt to changing policies and procedures
  • A strong work ethic and ability to take initiative in quieter periods
  • Must be reliable, punctual and available for the required rostered hours 

For further information or interest in this opportunity, please apply now or send a copy of your updated resume to Brooke Dover at brooked@charterhouse.com.au

APPLICATIONS CLOSING SOON

Please note, only shortlisted candidates will be contacted.