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Towing Operations Manager

3 months ago

Mile End, Australia RAA Full time
  • Exciting new opportunity to join SA’s iconic RAA
  • Full-time permanent position based at Mile End
  • Join a tight-knit team with a fun, inclusive and supportive culture

As RAA launch our new Adelaide Metro Tow Fleet helping us deliver a better experience for our members when they need a tow, this exciting new opportunity will see you be responsible for overseeing and optimising all aspects of Towing Operational activities through a strategic lens that drives continuous improvement and operational efficiency. In addition, you will: 

  • Manage metropolitan towing operations to ensure the provision of quality member service.
  • Motivate and engage with your Towing Team Leaders to ensure their understanding of organisational direction and their value and contribution to Towing team outcomes
  • Manage the development and maintenance of Towing work practices to achieve service outcomes.
  • Ensure compliance with all relevant WHS Legislation, Codes of Practice Standards, Policies, Operating Procedures and work instructions and being actively involved in RAA’s WHS systems and procedures to promote a safe working environment.
  • Ensure communication is maintained with Towing Team Leaders and Tow Truck drivers, especially in the areas of change management and RAA activities
  • Ensure Towing Team operating costs are monitored and controlled within budgetary constraints
  • Plus much more.

About you  

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

  • Tertiary Qualification in Business Administration, Business Management or a related discipline
  • Strong personal leadership that can build a high-performing team
  • Experience in heavy vehicle logistics or tow truck operations highly desirable
  • Experienced in developing and implementing plans and projects
  • Ability to develop and maintain effective relationships with a wide variety of key stakeholders
  • Outstanding attention to detail along with excellent verbal and written communication skills
  • Be an innovative thinker with the ability to multi-task and manage competing priorities

About us

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members. 

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

  • Free RAA premium road service
  • Access to our Member Benefits program
  • Generous discounts on all RAA products
  • Flexible work arrangements
  • Ongoing Training & Development opportunities and a Study Support Program
  • Wellbeing facilities and Corporate Health Insurance Plan

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9.00am Wednesday 21st August 2024.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.