Claims Specialist

4 days ago

Welshpool, Australia RAC WA Full time
Flexibility with hours 8am – 4pm and 9am – 5pm Work close to home in our Welshpool office as well as from homeJoin a market leading West Australian organisation

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We are looking for a Claims Specialist to join our established and high preforming Motor Assessing team at our Welshpooloffice.

On a daily basis this role will be accountable for providing administrative support and referral point to the Motor Assessors and Motor Assessing Managers whilst ensuring a consistent delivery of insurance claims services to our members. 

This is achieved by having great conversations over the phone and by accurate information recording on our systems.

What will you be doing?

Deliver exceptional service to members, third parties and service providers on claims enquiries and lodgement referrals via multiple channels throughout the insurance claimManage assigned caseload in line with best practice proceduresManage the motor vehicles salvage operations, including all cleared vehicles to be sold through the appropriate and authorised channelEnable the release of salvage vehicles for auction and arranging the disposal of total lossesExplain total loss process including processing timeframes to members to manage expectationsProvide reliable and accurate correspondence on total loss claimsSupport single vehicle claims and acting as a point of contact for external assessors and repairersAssist motor claims settlement follow up actions, reviewing assessment reports and case notes to support a prompt settlement.

What are we looking for?

An eagerness to learn, we will train you in all the technical aspects of the role, no previous insurance experience is neededStrong computer literacy skills and the ability to learn new systemsExcellent verbal and written communication skillsExceptional customer service skills and a high attention to detailExperience in conflict resolution and negotiatingTime management skillsCommitment to putting members at the centre of everything you do

What can we offer you?

A workplace culture where our people feel valued, respected and empoweredRAC recognise the value of flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. We support a mix of on site and remote working where applicable.Be part of a purpose led organisation that gives back to the WA communityAn environment that values ongoing career developmentFree Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto ServicesOpportunities for community engagement and corporate volunteering

Applications Close Monday 15th July 2024.

#BetterJourneysRAC

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