At Your Service Agent

4 weeks ago

Dawes Point, Australia Marriott Full time

Job Number 24091867
Job Category Rooms & Guest Services Operations
Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team

We believe in the power of personality and style to deliver min-blowing service to our guests, rather than following a standard hotel script. 

Whether you are an experienced industry professional or a newcomer eager to learn and grow, our pier presents endless opportunities for motivated and skilled individuals. Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier. 

Pier One Sydney Harbour is not just a workplace: it's a place where you can showcase your talents and make a real impact on our guest's experience.

Some of your Key responsibilities:

An exciting opportunity exists for an experienced At Your Service Agent to join the talented Pier One Sydney Harbour team. This role will be responsible for answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

What we value for this role:

  • High school diploma or G.E.D. equivalent.
  • Experience with OPERA property management system or similar. 
  • Full working rights in Australia. 
  • Current NSW RSA required. 
  • Enthusiastic to escalate your Front Office career. 
  • At least 2 year of related work experience. 
  • You'll think outside the box and have an open-minded personality. 
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Perks and Rewards: 

  • Free delicious duty meals including one free barista coffee a day
  • Numerous activations and events to connect with your colleagues. 
  • free In-house laundry for all your work clothes. 
  • Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends. 
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within Marriott group. 
  • Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at email@marriott.com

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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