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Rooms Operations Manager

3 months ago

Cairns City, Australia Hilton Hotels Full time

JOB DESCRIPTION

Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members

 

Why you’ll love working for Hilton

  • Access to the world’s best Team Member Travel Program with highly discounted rates
  • Discounts of up to 25-50% on products and services in participating Hilton outlets
  • Comprehensive training and support for your new role
  • Access to Hilton University training, offering more than 3000 learning programs
  • Extensive range of career development opportunities

 

What will you be doing?

A Rooms Operations Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

  • Oversee Rooms operations including, but not limited, to Front Office, Laundry and Housekeeping
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Monitor the appearance, standards and performance of the Room Operations Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Recruit, manage, train and develop the Room Operations team
  • Contribute to succession planning within the hotel and company
  • Ensure team members comply with hotel security, fire regulations and all health and safety legislation
  • Proficient in property management systems
  • Assist other departments wherever necessary
  • Ensure the department adhere to Hilton policies and procedures

What are we looking for?

To be successful in this role, you should have a positive attitude and the following experience and skills:

  • A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, fast food and/or retail sector
  • Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
  • Excellent leadership, inter-personal, training and development skills
  • A passion for delivering exceptional guest experiences
  • Computer literate
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
  • Well-presented, organised and calm personality

 

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