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Field Engineer 4
1 month ago
What success looks like in this role:
Private Label Services Support
Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including:
Complex desktop and laptop break fix work
Whole unit replacement
Simple desktop printer fixes
Load software with a script
Performs scripted image loading, unit diagnostics and replaceable unit swapping
Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
Performs preventative maintenance activities on certain products as directed • Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
May provide Smart hands support using augmented reality
May Maintaining stocks/ inventory at client’s site (if applicable)
You will be successful in this role if you have:
• High school degree required
• Minimum 1-2 Years of hands-on experience with laptop and desktop break-fix • Computer-building background experience preferred
A+ certification a plus • Specific Manufacturer certification and/or training as required., i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures
Training and/or vendor certifications as required including completion of Core Training
Ability to resolve basic / non-complex problems as directed
Client and/or governmental clearance may be required Microsoft Certified Professional Certification is an added advantage.
Police or criminal background verification clearance may be required
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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