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Field Engineer 3

4 months ago

Rhodes, Australia Unisys Full time

What success looks like in this role:

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

May Provides Support for Enterprise Products

Performs disk replacement on enterprise storage products

Installs and maintains PCs and associated software, networks, servers and peripherals

Supports network products from operational and maintenance perspectives

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system 

#L1-AS1

You will be successful in this role if you have:

High school degree required

6 months to 1-year hands on technical experience

Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.

A+ certification a plus

Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS

Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS

Troubleshooting software and hardware problems

Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.

Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals

Knowledge of client specific internal procedures and service delivery requirements

Excellent analytical and client communication skills

Client and/or governmental clearance may be required

Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix •

Police or criminal background verification may be required

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.