Service Manager
2 months ago
Job Description
Your new opportunity:
Lead and manage the Darwin branch service team to ensure operational efficiencies are achieved and service excellence is delivered.
In this role you will:
- Ensure all team functions are performed safely to a high quality, and both internal and external customer expectations are met at all times;
- Drive an ongoing improvement culture in Safety, Quality and Productivity for the Service Department;
- Enhance the customer experience and value offered in all aspects of the Service Department;
- Manage new and existing service contracts;
- Meet monthly sales and gross profit budgets, as well as service key performance indicators;
- Identify and rectify areas for improvement, including the management of daily work in progress and customer loyalty measures.
About you:
- Demonstrated ability in successfully leading, developing and motivating a workforce;
- Experience and sound knowledge of Penske Australia products and services;
- Strong experience in understanding and interpreting business financial information;
- Ability to understand and grasp technical product information;
- Demonstrated skills in managing customer relationships and developing sales strategies;
- Experience in managing budgets;
- A strong understanding of Quality Assurance and OH&S systems and implementation;
- Ability to conduct formal presentations to dealers, clients and management teams:
- Alignment with Penske values of Ownership, Passion, Teamwork, Integrity and Care.
Added benefits:
- More than 20 sites across Australia & New Zealand.
- Flexible work arrangements.
- Penske Power-Up Day - An additional paid day off for all permanent employees.
- Commitment to career development and progression.
- Commitment to providing the highest levels of safety, technical and leadership training.
- Reward and Recognition Programs.
- Employee Assistance Program.
- Family Friendly benefits.
- Access to discounted travel, health insurance & motor vehicle leasing options.
About Penske:
With over 1,200 employees across Australia and New Zealand, Penske is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence. Operating across some of the most dynamic on and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence and commercial marine and the leading distributor of premium power systems solutions.
Be ambitious. We are.
Apply Now
Penske Australia & New Zealand are committed to supporting veteran employment
We reserve the right to remove job postings prior to the stated closing date, therefore, if you are interested in applying for this vacancy please submit your application as soon as possible.
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