Remediation Stream Lead

4 weeks ago

Port Melbourne, Australia Latitude Financial Services Full time

Our Risk function is made up of a strong team of professionals who protect Latitude by ensuring operational and compliance risks are professionally managed and enable the business to grow by making appropriate risk-informed decisions.

About the role

Our Remediation Stream Lead is seen as a trusted advisor & business partner who is responsible for performing Remediation investigations and activities. Ensuring end-to-end development of Remediation solutions.

  • Formulating solutions for large-scale remediation activities, with focus on protecting our brand and customers
  • Responsible for managing and governing the delivery of account remediation, ensuring the delivery of remediation is timely and adheres to quality standards.
  • Create and maintain rigorous documentation to support and govern remediation activities, including account action, financial tracking, risk and issue logs, and providing status updates against progress.
  • Design, create, and deliver policies and procedures for remediation activities and facilitate training to remediation staff whilst maintaining high levels of governance to frameworks and standards.
  • Perform Quality Assurance checks and monitoring across remediation activities, ensuring high degrees of oversight, governance and control to activities and adherence to frameworks.

Who we need.

We are a small team, so it is “all hands-on deck.”  You should be flexible with the ability to use your initiative, know when to pitch in to get the job done.

You will come with extensive knowledge across banking systems and processes, combined with effective communication and interpersonal skills with the ability to interact with large stakeholder groups at multiple levels.

  • Experience in analysis and documentation, with discipline on adhering to frameworks, policies and procedures.
  • Strong analytical skills with a demonstrated ability to analyse business processes and workflows, and clearly articulate issues, root cause and solutions, taking a data and fact-based approach.
  • Ability to use facts to consider a range of possible solutions and decision-making skills to influence the most appropriate resolution.
  • Understanding of financial industry legislation and regulation

What's most important though is the positive, creative and collaborative energy you bring to work each day.

Our purpose is to protect and empower Latitude to achieve its ambition, and we are enthusiastic about driving an exemplar risk function that leads the way through the value it adds.


If you have a love for problem solving, finding efficiencies, and improving processes, we would love to hear from you.

Welcome to Latitude Financial Services

We help people from all walks of life to shop and live better, and for our merchants to grow their businesses.

The way people think about payments and money is changing, and we’re part of that new wave. We want to open up the world of shopping and digital payments.

We’ve set our sights on revolutionising how people borrow money - moving to an insight-led driven offer that helps our customers shop and live better

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to New Zealand Permanent Residents or Citizens.

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