Customer Service Officer

2 months ago

Bella Vista, Australia holcim Full time

About this role

Customer Service Officer

Working for the world's leading sustainable building materials company Based at Norwest/ Bella Vista NSW Supporting the business deliver exceptional results Ongoing training & development opportunities WFH Mondays

Holcim:

As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Holcim People:

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

The Holcim Experience:

At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in. To find out more, visit .

The Opportunity:

We are currently looking for a Customer Service Officer for our Norwest office.

In this key role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.

Key responsibilities:

Handle customer enquiries promptly and courteously and advise of any delays Process customer orders in an accurate and timely manner Maintain regular and effective communication with both sales and production staff Escalate any customer issues that you are unable to resolve to the appropriate department/manager Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers Ensure full knowledge and compliance with the Allocation Procedure Manual Consistently improve on processes Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner Be the main point of contact for customers and employees

About you:

Previous experience in a customer service similar role Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking 50-100 calls a day Available to work shifts starting between 5:30am and 7.30am and finishing from 3:30pm to 5.30pm Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels Excellent problem-solving & conflict resolution skills are essential Have excellent attention to detail & high-level proficiency in Google & MS Office

It would be great if you have experience in concrete, however it's not essential as full training is provided in ordering systems, product knowledge & mixes.

Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.

This is an outstanding opportunity to join our high performing team and to contribute to our world leading business. 

Why Holcim?

We will invest in your growth, providing you with direction, leadership, and recognition with supportive management setting realistic targets and goals. We will value your contribution and nurture your personal and professional development in a culture focused on the recognition of effort and reward for achievement and an inclusive and friendly team environment. 

We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.

  • Customer Service Officer

    4 days ago

    Bella Vista, Australia Employees Only Australia Full time

    An exciting opportunity is available to join one of the fastest growing and award winning Pharmaceutical organisations in Australia. Our client based in Bella Vista, is looking for an experienced Customer Service Specialist to join their friendly team on a full-time, Permanent basis ! The role offers flexible working hours with access to health and...

  • Customer Service

    6 days ago

    Bella Vista, Australia Conserve Full time

    Due to continued growth, we have an opportunity available for 2 customer service focused individuals to join our Norwest based Support Team, located opposite the metro station. Our office hours are Monday - Friday 9.00 am to 5.00pm. The role includes but is not limited to: - Answering incoming calls and transferring calls to internal staff. - Assisting...

  • Customer Service Officer

    1 week ago

    Bella Vista, Australia West Recruitment Full time

    Conveinent Norwest Business Park location - Full time in office, Monday - Friday with flexible hours - $30-$35ph + super **About Your New Employer** Are you a people-oriented professional with excellent communication skills? Do you have a passion for providing outstanding customer service? If so, we have the perfect opportunity for you! Join a global FMCG...

  • Customer Service Officer Transport

    1 day ago

    Bella Vista, Australia Primary Connect Full time

    **Customer Service Officer | Primary Connect+ | Transport & Logistics - High level of support & a thorough on the job training - Office-based role at our Norwest Support Office Flexibility to work Monday - Friday 10am - 7pm or Tuesday - Saturday **Welcome to Primary Connect+ (PC+) Primary Connect+ is our retailer-agnostic, technology-driven commercial...

  • Casual Customer Service Officer

    2 months ago

    Bella Vista, Australia Bank of Queensland Full time

    **About the Role** - Seeking a passionate Casual Customer Service Officer to join our BOQ team - Casual Role | 3 - 4 days per week (flexible workdays) | 9.00am - 4.30pm - Flexible workplace and collaborative team - Owner Managed Branch - Bella Vista As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing...

  • Customer Service Representative

    4 days ago

    Bella Vista, Australia Mayday Recruitment Full time

    Based in Bella Vista - 1 week training in office, then WFH flexibility - $32.73 p/h + super, Monday - Friday - Temporary role for up to 7 weeks We are currently seeking self-motivated and solution-focussed Customer Service Representatives to support our client in the not-for-profit sector in Bella Vista! This position will see you working as part of a...

  • Customer Service Coordinator

    2 weeks ago

    Bella Vista, Australia u&u Recruitment Partners Full time

    The Company Global Engineering business based in the heart of Bella Vista, are on the lookout for a dedicated Customer Service Coordinator who is eager to embark on a journey of succession planning and career advancement. At the forefront of their industry, they pride themselves on being leaders in engineering excellence. With a strong commitment to...

  • Customer Service Officer

    4 weeks ago

    Bella Vista, Australia Holcim Full time

    About this role Customer Service Officer   Working for the world's leading sustainable building materials company Based at Norwest/ Bella Vista NSW Supporting the business deliver exceptional results Ongoing training & development opportunities WFH Mondays Holcim: As a global leader in innovative and sustainable building solutions, Holcim are enabling...

  • Customer Service Representative

    2 weeks ago

    Bella Vista, Australia KinCare Full time

    **Job Description**: **About the role**: We are looking for a talented customer service representative to join our busy inbound contact centre. Working on the front line over the phone, you will be the voice of KinCare and responsible for ensuring each customer's experience is of the highest quality. You'll be required to direct calls and assist customers...

  • Customer Service Representative

    1 week ago

    Bella Vista, Australia KinCare Full time

    **Job Description**: **About the role**: We are looking for a talented customer service representative to join our busy inbound contact centre. Working on the front line over the phone, you will be the voice of KinCare and responsible for ensuring each customer's experience is of the highest quality. You'll be required to direct calls and assist customers...

  • Customer Service Representative

    4 weeks ago

    Bella Vista, Australia KinCare Full time

    **Job Description**: **About the role**: We are looking for a talented customer service representative to join our busy inbound contact centre. Working on the front line over the phone, you will be the voice of KinCare and responsible for ensuring each customer's experience is of the highest quality. You'll be required to direct calls and assist customers...

  • Customer Service Representative

    4 days ago

    Bella Vista, Australia KinCare Full time

    **Job Description**: **About the role**: We are looking for a talented Customer Service Representative to join our busy inbound contact centre. Working on the front line over the phone, you will be the voice of KinCare, and responsible for ensuring each customer's experience is of the highest quality. You'll be required to direct calls and assist customers...

  • Customer Service Representative

    3 weeks ago

    Bella Vista, Australia KinCare Full time

    **Job Description** About the role**: We are looking for a talented Customer Service Representative to join our national contact centre. As the voice of KinCare, you will be required to direct incoming customer calls and assist with a wide range of queries, whilst ensuring each customer's experience is of the highest quality. We offer a **hybrid working...

  • Customer Service Representative

    2 weeks ago

    Bella Vista, Australia KinCare Full time

    **Job Description**: **About the role**: We are looking for a talented Customer Service Representative to join our busy inbound call centre. As the voice of KinCare, you will be required to direct calls and assist with a wide range of queries, whilst ensuring each customer's experience is of the highest quality. We offer a **hybrid working model**, with 2...

  • Customer Service Representative

    2 weeks ago

    Bella Vista, Australia KinCare Full time

    **Job Description**: **About the role**: We are looking for a talented Customer Service Representative to join our busy inbound call centre. As the voice of KinCare, you will be required to direct calls and assist with a wide range of queries, whilst ensuring each customer's experience is of the highest quality. We offer a **hybrid working model**, with 2...

  • Customer Service Coordinator

    3 weeks ago

    Bella Vista, Australia oOh! Full time

    This position will provide a high level of Customer Service for our reooh network by triaging requests reported to our uh-oOh Technical Fault help desk. This then ensures our team can repair infrastructure to our high standard. **About oOh!**: oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our...

  • Customer Service Coordinator

    2 weeks ago

    Bella Vista, Australia oOh Media Full time

    This position will provide a high level of Customer Service for our reooh network by triaging requests reported to our uh-oOh Technical Fault help desk. This then ensures our team can repair infrastructure to our high standard.About oOh!: oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our...

  • Customer Service Coordinator

    1 week ago

    Bella Vista, Australia oOh Media Full time

    About oOh!: oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio...

  • Customer Service Rep

    4 weeks ago

    Bella Vista, Australia Kincare Full time

    About the roleWe’re seeking a talented Customer Service Representative to join our bustling inbound contact centre on a fixed-term basis for 9 months. In this role, you'll serve as the welcoming voice of KinCare, dedicated to ensuring every interaction exceeds our customers' expectations. As the first point of contact, you’ll manage inbound calls from...

  • Customer Service Rep

    1 week ago

    Bella Vista, Australia Kincare Full time

    About the roleWe’re seeking a talented Customer Service Representative to join our bustling inbound contact centre on a fixed-term basis for 9 months. In this role, you'll serve as the welcoming voice of KinCare, dedicated to ensuring every interaction exceeds our customers' expectations. As the first point of contact, you’ll manage inbound calls from...