Senior Customer Success Manager

1 month ago

Orange, Australia Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a Senior Digital Customer Success Manager to join our Professional Services team. The Professional Services team is a critical part of our customer technology driven solutions, providing technology and software-as-a-service to enable customers in unlocking their data content and adding exponential value to their operating and strategic activities.

The Senior Digital Customer Success Manager role is responsible for the successful continuation of the Global Digital Solutions (GDS) portfolio and nurturing customer’s digital transformation path while feeding into their digital strategy throughout their partnership with Iron Mountain. 

This role will require both Greek and English fluency.

Your role in our mission: 

Assisting the customers in having clear and concise success criteria post implementation, receiving world-class enablement support for their users and stakeholders. 

Establishing strong customer relationships throughout the Implementation lifecycle that will further mature post-implementation

Direct line of communication and ‘face of Iron Mountain’ to customers 

Develop and execute strategies and plans to drive adoption, customer retention, and expansion 

Maintain a strong customer centered approach; keeping the customer at the front and center of all related activities, leading to a successful delivery and uptake of the growing technology solutions within Iron Mountain as well as linking other existing services where required.

Utilize and direct customer journey mappings to effectively track and monitor a customers success 

Conduct regular engagement sessions with the customer to assess product functionality, best practices, new product features and enhancements, and address any challenges.

Drive customer engagement through usage, analyzing data to identify trends, patterns, new opportunities, and areas for improvement.

Responsible for timely, complete, and accurate input and management of customer activity to management.

Collaborate with all intercompany teams as required to provide customer success and support escalations

Responsible for measuring and providing customer with committed value/ROI/proposed outcomes 

Responsible for driving escalations and issues to resolution to management

Valued skills and experience:

Fluent in English and Greek languages

Customer success experience, with a focus on Enterprise and Mid-Market companies in complex services based organizations

Ability to handle challenging customer situations with a empathy, professionalism and patience

Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset

Candidates must have a strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture.

Experience delivering SaaS training into Fortune 1000 companies in highly regulated industries with particular emphasis in one or more of the following verticals:

Banking/Financial Services including Insurance

Energy 

Media & Entertainment

Legal

Life Sciences/Pharma

Government/Public Sector

Familiarity with CSP (customer success platform) software and customer success tools

Strong analytical background, specifically focused on customer success performance metrics

Proactively identify and mitigate risks to prevent churn or customer dissatisfaction

Excellent communication, teaming and presentation skills.

Discover what awaits you:

Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

#LI-remote

Category: Sales

  • Customer Success Specialist

    2 weeks ago

    Orange, Australia Justified Talent Pty Ltd Full time

    Stand out. Scale up. Make a Dent.Our truly amazing, difference-making client, Dent Global, develops entrepreneurs who stand out, scale up and make a positive impact in the world.But before we tell you more about them... let's focus on you.You're someone excited by the mission of fanning the flames of the entrepreneur revolution. You're a potential-whisperer....

  • Senior Project Manager

    1 month ago

    Orange, Australia Renascent Pty Ltd Full time

    The Role.Our people are the driving force behind the reliability and success of the projects we undertake. Our people are more than employees, they are individuals with diverse views, techniques and strategies who form part of the Renascent family. Together they make up a highly dynamic team, capable of moving forward with confidence into every project.We...

  • Professional Services Operations Senior Manager

    1 month ago

    Orange, Australia Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Professional Services Operations Senior Manager

    4 weeks ago

    Orange, Australia Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Senior Contracts Administrator

    2 months ago

    Orange, Australia Renascent Pty Ltd Full time

    The Role.Working on exciting projects in the Orange region and its surrounds, the role requires an experienced Senior Contract Administrator who is self-motivated, eager to develop and capable of working on large projects with major clients. The role requires you to take ownership of the client’s day to day commercial and contractual needs including...

  • Senior Contracts Administrator

    4 weeks ago

    Orange, Australia Renascent Pty Ltd Full time

    The Role.Working on exciting projects in the Orange region and its surrounds, the role requires an experienced Senior Contract Administrator who is self-motivated, eager to develop and capable of working on large projects with major clients. The role requires you to take ownership of the client’s day to day commercial and contractual needs including...

  • Branch Manager

    3 months ago

    Orange, Australia GFG-Alliance Full time

    A Branch Manager with strong Key Account management and leadership skills, to lead the Orange branch. You will nurture the continued success of the branch, by ensuring that production and sales targets are met safely, and the customer base is maintained and extended.   Managing and mentoring a team fostering a high-performing culture Deliver EBITDA...

  • Branch Manager

    2 weeks ago

    Orange, Australia GFG-Alliance Full time

    A Branch Manager with strong Key Account management and leadership skills, to lead the Orange branch. You will nurture the continued success of the branch, by ensuring that production and sales targets are met safely, and the customer base is maintained and extended. Managing and mentoring a team fostering a high-performing culture Deliver EBITDA result...

  • Branch Manager

    4 weeks ago

    Orange, Australia GFG-Alliance Full time

    A Branch Manager with strong Key Account management and leadership skills, to lead the Orange branch. You will nurture the continued success of the branch, by ensuring that production and sales targets are met safely, and the customer base is maintained and extended.   Managing and mentoring a team fostering a high-performing culture Deliver EBITDA...

  • Senior Geotechnical Engineer

    1 month ago

    Orange, Australia Newcrest Mining Full time

    Reporting to the Superintendent – Geotechnical Operations, The Senior Geotechnical Engineer will provide strong geotechnical support and services to the Surface Operations and other Technical Services at Cadia. The Senior will maintain a minimum safe standard for all personnel, infrastructure and equipment on site as well as Identify and implement...

  • Senior Geotechnical Engineer

    4 weeks ago

    Orange, Australia Newcrest Mining Full time

    Reporting to the Superintendent – Geotechnical Operations, The Senior Geotechnical Engineer will provide strong geotechnical support and services to the Surface Operations and other Technical Services at Cadia. The Senior will maintain a minimum safe standard for all personnel, infrastructure and equipment on site as well as Identify and implement...

  • Cluster Manager

    2 weeks ago

    Orange, Australia Frontline Recruitment Group Full time

    Are you ready to take the next step in your retail career? An exciting opportunity awaits you as a Cluster Manager for our client's vibrant NSW showrooms Reporting directly to the State Manager, you'll be at the helm of Bathurst, Orange, and Dubbo showrooms, providing day-to-day support and leadership to the Management and Retail teams.About the Role:As the...

  • Senior Environmental Advisor

    5 days ago

    Orange, Australia Newcrest Mining Full time

    Reporting to the Superintendent – Environment, the primary focus of this fixed term appointment of Senior Environmental Advisor is to ensure environmental projects, such as monitoring network improvements, noise mitigation & compliance projects are executed and delivered. In addition, the Senior will provide generalist environmental support for site...

  • Senior Geotechnical Engineer

    2 weeks ago

    Orange, Australia Newcrest Mining Full time

    We are excited to announce that Newcrest Mining Limited is now part of Newmont Corporation.Job seekers interested in opportunities at Brucejack, Red Chris, Lihir, Cadia or Telfer can use the search feature below.Job seekers interested in opportunities at Akyem, Ahafo, Boddington, Tanami, Yanacocha, Merian, Cerro Negro, Peñasquito, CC&V, Porcupine, Eléonore...

  • Store Manager

    4 days ago

    Orange, Australia OZ Design Furniture Pty. Ltd Full time

    OZ Design - OrangeAbout UsAt OZ Design, we have been providing high quality furniture and homewares to our customers for over 45 years. We are a wholly Australian, family owned company operating 40+ stores across Eastern Australia and Adelaide.About the RoleWe are currently searching for an experienced Store Manager with a passion for furniture & homewares,...

  • Casual Customer Assistant

    2 weeks ago

    Orange, Australia Dusk Full time

    Are you ready to light up customers' lives and create a warm, inviting atmosphere? Do you have a burning passion for candles and a knack for bringing homeware dreams to life? If so, we have an illuminating opportunity for you to join our team as a Customer Assistant in one of 140+ dusk stores across Australia and New Zealand. Role Overview: As a Customer...

  • Skechers Assistant Store Manager

    5 days ago

    Orange, Australia Skechers Full time

    The Role:Our retail stores are more than just a place to buy shoes; they are an embodiment of our brand philosophy. We are seeking a dynamic and passionate Assistant Store Manager to join the team in our store in Orange! If you have a passion for footwear, a flair for leadership, and a commitment to delivering exceptional customer service, we invite you...

  • Customer Service Representative

    2 weeks ago

    Orange, Australia Legal Aid NSW Full time

    Customer Service Representative (6 x Full-Time positions)-00009MQ4 Clerk Grade 1/2 Ongoing Full-Time (6 positions) Lithgow About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a...

  • Customer Service Representative

    2 weeks ago

    Orange, Australia Legal Aid NSW Full time

    Customer Service Representative (6 x Part-time positions)-00009MQ0 Clerk Grade 1/2 Ongoing Part-Time (6 positions, 35 hours per fortnight) Lithgow About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn...

  • Managing Director, Strategic and Global Accounts

    1 month ago

    Orange, Australia Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...