Key Account Manager

1 month ago

Melbourne, Australia Marsh Pty Ltd Full time

Join the #1 HR consulting company globally, managing an established group of enterprise / multinational clients. The role can be based in Melbourne, Sydney, Brisbane or Perth. This is a hybrid position that has a requirement of working at least two days a week in the office.

Key Account Manager | HR Solutions

Mercer’s Workforce (HR) Solutions business is widely regarded as the #1 HR consulting company globally, servicing clients in over 130 locations. This is an opportunity to join a high-performing sales and client management team that supports Australia’s leading organisations across a wide range of HR activities including remuneration and employee benefits, employee engagement and culture, workforce analytics, gender pay equity, learning and development, global mobility and much more.

We will count on you to:

  • Manage an existing portfolio of multinational client organisations with the goal of renewing and growing current contracts
  • Conduct regular client meetings and develop key account plans to strengthen client relationships and identify new business opportunities
  • Manage contract renewal processes as well as supporting proposals and client pitches for new business opportunities
  • Build internal relationships and leverage internal subject matter experts to support your portfolio of accounts
  • Actively collaborate across Mercer lines of business so that we can “bring the whole firm” in order to solve our clients most complex business challenges
  • Provide high levels of support and achieve strong customer satisfaction and feedback amongst your portfolio of accounts.  

What you need to have:

  • Minimum of 3 + years of experience in HR, agency recruitment, account management, sales or some combination of the above
  • Confident communicator and strong stakeholder management experience
  • Ability to negotiate and influence
  • Experience collaborating in team environments
  • Strong skills in presenting, written and verbal communication, client engagement and interpersonal skills
  • Client centric mindset.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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