Claims Data Governance Specialist

1 week ago


Sydney, Australia Tal Services Limited Full time

Company Description

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go?

Job Description

The role of Data Steward is to provide guidance and support for stakeholders to improve their data literacy and advocate the adoption of data management best practices to align with TAL's broader Data Risk management Framework and Policy. The role will also enforce data rules to ensure high level of data quality, integrity, availability, completeness, consistency, privacy and compliance by data owners.

The role will support the development of claims-specific data driven initiatives and drive continuous improvement efforts, monitor ongoing results, define process areas for review, and conduct benchmarking activities to ensure best in class results for data management best practices.

The role will liaise and work collaboratively with stakeholders at all levels across the Claims Business, as well as other functional areas internally such as the Data & Analytics team, Portfolio Insights teams, Finance, Actuarial and the wider TAL teams to ensure continuous improvement and consistency is developed and maintained within the wider TAL Group. 

In this role you will: 

  • Periodically review existing access rights to reports and assess new individual requests to access reports
  • Attend Data Governance Forums 
  • Review Data Steward resourcing (ensuring appropriate support from SMEs)
  • Review Data Governance reporting when available
  • Ensure data and records are governed in accordance with the Data Risk and Records 
  • Identify and define CDEs in collaboration with SMEs 
  • CDE sign off for publication
  • Regular review of CDEs
  • Support the documentation of lineage for critical data
  • Perform risk and control assessments to identify data risks in critical processes
  • Own and remediate control gaps
  • Provide data quality requirements
  • Assist in the definition of data quality rules
  • Approval and sign off on data quality rules 
  • Data Incidents, Issues & Remediation
  • Document and manage data incidents
  • Ensure remediation of Data Quality exceptions
  • Ensure remediation of data incidents
  • Provide requirements to projects and initiatives impacting data.

Qualifications

  • Ability to drive initiatives focused on data enhancements that create a better overall customer experience.
  • Life insurance or other financial industry knowledge.
  • Claims data knowledge preferrable.
  • Thorough knowledge of computer systems including Microsoft Office products.
  • Familiarity with database and data warehouse concepts.
  • Highly advanced conceptual thinking with an ability to identify interdependencies among system elements that impact performance.
  • Highly advanced communication skills with strong ability to convey, receive, and accurately interpret information.
  • Advanced influencing and negotiation skills and the ability to communicate effectively with senior management.
  • Strong verbal, written and presentation communication skills.
  • Strong ability to manage competing priorities.
  • Strong ability to work in a changing environment.
  • 5 to 7 years experience dealing directly with large scale data management.
  • 5 years analysis experience, with strong stakeholder engagement and influence - mandatory.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. 

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.


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