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Customer Experience Administrator

2 months ago

Perth, Australia ABN Group Full time

About Us

For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment. 

We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.

The Role

We are looking for individuals ready to join our Customer Experience (CX) Construction team. In this role you’ll provide admin support and work alongside our CX team in creating an outstanding customer experience. Our CX team are the first point of contact for our customers to update them on the progress of their build and support them through their new home journey.

Key responsibilities include:

  • Provide essential admin support and coverage to the CX team, ensuring that our operations run smoothly and efficiently
  • Manage group inboxes, ensuring seamless communication across the team
  • Play a pivotal role in preparing reports, audits, presentations and documentation, contributing to our commitment to excellence and compliance
  • Respond to client queries, providing exceptional service that builds lasting relationships
  • Work closely with Site Managers, trades, suppliers and internal stakeholders throughout the construction phase 
  • Demonstrating willingness to learn and further grow own professional skills in customer experience
  • Address and resolve minor administrative issues as they arise, provide solutions to enhance efficiency.
  • Maintain and update customer records int eh database, ensuring accuracy.

You

Are you a motivated, organised individual passionate about customer experience and supporting others? This is an exciting opportunity for someone that thrives in a fast-paced environment and excels at keeping things running smoothly. Strong organisational skills are key to handle diverse tasks, as well as exceptional communication as you’ll be interacting with internal stakeholders and our customers.

This position serves as an excellent foundation in our CX team and offers growth opportunities within ABN Group.  If you’re a proactive problem-solver with a can-do attitude, ready to tackle new challenges and make an impact, we would love to hear from you

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.  Our employee benefits include:

  • In-House Discounts: Exclusive discounts to enjoy
  • Flexibility: Work arrangements tailored to support your work-life balance
  • Career Growth: Opportunities to elevate your career within a thriving organization
  • Wellness Focus: Dedicated programs to nurture your well-being
  • Health Coverage: Access discounted private health insurance
  • Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.