Air Freight Import Customer Operations Specialist
4 weeks ago
We have an exciting opportunity for an Airfreight Import Customer Operations Specialist that has recently become available. This role is based in our Airfreight Import Team in our Perth office.
This role is a 6-month fixed term, permanent, part-time position – 25 hrs per week.
Scope of hours: 5 hrs per day, 5 days per week.
About us
CONNECTING PEOPLE. IMPROVING LIVES
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air, and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as “The logistics company for the world.”
DHL is part of the DHL Group. The Group generated revenues of more than ninety-four billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group positively contributes to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
Overall Role Purpose
As an Airfreight Import Customer Operations Specialist, you will receive training and development in the below responsibilities:
- Acts as key contact for allocated customers (AFR)
- Accepts and processes orders for handover to Operations.
- Stays informed on shipment and exception status for allocated customers.
- Proactively informs customers on shipment status and exceptions.
- Provides spot quotations and performs up-and-cross-selling on inbound customer calls.
- Pass leads onto our sales department.
- Manages customer inquiries.
- Manages customer requests regarding Go Green topics.
- Takes and manages any customer complaints; solves customer complaints or assigns tasks to other functions.
- Acts as a first contact point for customer claims for notification and reception of claims and respective document collection.
- Billing of Air Freight Customs shipments, accurately and timely
Accountabilities
Customer, Other Stakeholder & Process
- Monitor and arrange retrieval of general cargo and cold chain shipments from airlines.
- Submit cargo reports to the Australian Border Force
- Invoicing of externally cleared import airfreight shipments.
- Interrogate Customs status using ICS.
- Complete corrections to rating errors and AWBs.
- Conduct any corrections and adjustments as necessary to the Airfreight Import forwarding process.
- Manage general inquiries as received via email or phone.
- Lodge intends to claim on airlines for damages.
- Provide support and backup to fellow team members where required.
- Additional tasks as instructed by Department Manager / Supervisors.
Skills / Qualifications
- Minimum three (3) years of previous experience in the Shipping/International freight forwarding industry in airfreight operational roles (advantageous)/ Import operational roles (advantageous).
- Minimum two (2) years of previous experience in general accounting, invoicing, customer service, or operations.
- CargoWise & Expedient experience (advantageous)
- Be an initiative-taking initiative-taker.
- Be results-driven and be able to demonstrate effective communication and administration skills.
- Possess a high degree of diligence and a professional work ethic.
- Adaptable to changes daily due to customer requests.
- A high degree of reliability and mindfulness.
- Good knowledge of forwarding business, DGF products, and business systems
- Good knowledge of CS processes and systems
- Ability to identify and meet customer needs in a pleasant and friendly manner.
- Excellent communication and people skills
- Results-driven and attention to detail.
- A high degree of written, verbal, and organisational skills
- Proven direct experience in used accounting systems is preferred.
- Solid experience in MS Excel (e.g., Pivot Tables, charts, etc.) required.
- Strong analytical skills
Why DHL Global Forwarding?
We're open to a range of backgrounds and experiences; the right attributes, strong attention to detail, and the ability to work in an agile environment.
Apart from a competitive hourly rate, a positive & friendly team, and the ability to cross-train and offer career progression we also have some awesome Employee Benefits. You will be given guidance and the tools required to succeed, as well as the opportunity to take ownership and grow to your potential.
You also get to work with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients
Excellence. Delivered.
So, if you’re reading this thinking, this is ME We’d love to hear from you right away.
To be considered for this position you will need valid rights to work and live in Australia.
DHL Global Forwarding
Excellence. Delivered.
APPLY NOW
-
Perth Airport, Australia DHL Full timeWe have an exciting opportunity for an Airfreight Import Customer Operations Specialist that has recently become available. This role is based in our Airfreight Import Team in our Perth office. This role is a 6-month fixed term, permanent, part-time position – 25 hrs per week.Scope of hours: 5 hrs per day, 5 days per week. About us CONNECTING PEOPLE....
-
Perth, Australia DHL Full timeWe have an exciting opportunity for an **Airfreight Import Customer Operations Specialist **that has recently become available. This role is based in our **Airfreight Import Team** in our **Perth **office. **This role is a 6-month fixed term, permanent, part-time position - 25 hrs per week.** **Scope of hours: 5 hrs per day, 5 days per week.** **About...
-
Perth, Western Australia DHL Full timeWe have an exciting opportunity for an Airfreight Import Customer Operations Specialist that has recently become available. This role is based in our Airfreight Import Team in our Perth office.This role is a 6-month fixed term, permanent, part-time position - 25 hrs per week.Scope of hours: 5 hrs per day, 5 days per week.About usCONNECTING PEOPLE. IMPROVING...
-
Perth, Western Australia DHL Germany Full timeWe have an exciting opportunity for an Airfreight Import Customer Operations Specialist that has recently become available.This role is based in ourAirfreight Import Team in our Perth office.This role is a 6-month fixed term, permanent, part-time position – 25 hrs per week. Scope of hours: 5 hrs per day, 5 days per week. About usCONNECTING PEOPLE....
-
Air Freight Operator
3 weeks ago
Perth, Australia people2people Full time**The company** Our client is a well-established global freight forwarding company with a significant international presence and they are seeking an experienced Import Air Freight Operator to join the expanding team. **Duties** In the role of Import Air Freight Operator, your primary responsibilities will include: - Managing the processing of import...
-
Air Freight Operator
2 months ago
Perth, Australia people2people Full time**The company** Our client is a well-established global freight forwarding company with a significant international presence and they are seeking an experienced Import Air Freight Operator to join the expanding team. **Duties** In the role of Import Air Freight Operator, your primary responsibilities will include: - Managing the processing of import...
-
Brisbane Airport, Australia DHL Full timeWe have an exciting opportunity for an **Ocean Freight Import Customer Operations Specialist **to join our **Ocean Freight team** based in DHL’s **Brisbane Airport **office. **About Us** DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international...
-
Air Freight Operator
1 week ago
Perth, Western Australia people2people Full timeThe companyOur client is a well-established global freight forwarding company with a significant international presence and they are seeking an experienced Import Air Freight Operator to join the expanding team.DutiesIn the role of Import Air Freight Operator, your primary responsibilities will include:Managing the processing of import documentation and...
-
Operations Manager
2 weeks ago
Brisbane Airport, Australia Voyager Recruitment Full timeTeam and Client focused Company culture - Hybrid role, work three days a week from home if desired - $112,000 salary package plus profit shares - **Team and Client focused Company culture**: - **Hybrid role, work three days a week from home if desired**: - **$112,000 salary package plus profit shares** **The Company** With a network of branches across...
-
Airfreight Import Customer Operations Specialist
2 weeks ago
Melbourne Airport, Australia DHL Full timeWe have an exciting opportunity for an **Airfreight Import Customer Operations Specialist **that has recently become available. This role is based in our **Airfreight Import Team** in our **Melbourne (Tullamarine)** office. **About us** **CONNECTING PEOPLE. IMPROVING LIVES** DHL is the leading global brand in the logistics industry. Our DHL divisions...
-
Freight Forwarding
1 month ago
Perth, Australia People Group Full timeRespectful and healthy workplace culture - Career full of opportunity - Salary up to $75,000 - $85,000+ Super **IMPORT OPERATOR - PERTH** **Your new company** Working around the world, this company has built a strong reputation in international logistics and supply chain management. To provide their clients with excellent value, they blend years of...
-
Freight Forwarding
3 weeks ago
Perth, Australia People Group Full timeRespectful and healthy workplace culture - Career full of opportunity - Salary up to $75,000 - $85,000+ Super **IMPORT OPERATOR - PERTH** **Your new company** Working around the world, this company has built a strong reputation in international logistics and supply chain management. To provide their clients with excellent value, they blend years of...
-
Import Operator
1 week ago
Perth, Western Australia Voyager Recruitment Full timeFremantle Location Import Operations Friendly team enviromentOur ClientThe Role**- Coordinate the end-to-end import airfreight and sea freight process, including liaising with clients, carriers and overseas agents Handle customer rate & shipment queries Quote our customers and clients Send timely prealerts and shipping advice to customers Assist with rate...
-
Import Operator
1 week ago
Perth, Western Australia People2People Full timeThe Company Currently, we are recruiting for an international freight forwarding organisation on the lookout for an Import Operator to join their busy offices by the Perth Airport. If you have some import operator experience and are looking for a great team with plenty of career growth this could be the perfect next step for you The Role As an Import...
-
Ocean Freight Customer Operations Specialist
3 weeks ago
Perth, Australia DHL Full timeDHL Global Forwarding (Australia) Pty Ltd is a global leader in the Freight Forwarding industry. We are currently recruiting for a **Customer Operations Relations Specialist (Full time opportunity) **within our **Ocean Freight** **Team** based in the **Perth (Western Australia) **office. **About Us** DHL is the leading global brand in the logistics...
-
Ocean Freight Customer Operations Specialist
1 week ago
Perth, Western Australia DHL Full timeDHL Global Forwarding (Australia) Pty Ltd is a global leader in the Freight Forwarding industry. We are currently recruiting for a Customer Operations Relations Specialist (Full time opportunity) within our Ocean Freight Team based in the Perth (Western Australia) office.About UsDHL is the leading global brand in the logistics industry. Our DHL divisions...
-
Forklift Operator
2 weeks ago
Brisbane Airport, Australia Wymap People Full timeUrgently hiring Our clients located around the Airport are in need of experienced people to start work immediately. **About us** Wymap People are seeking ambitious and experienced Warehouse / Forklift Drivers to work for our well-known industry leaders located at Eagle Farm. Ideally, we are seeking those that want to settle into ongoing work. **Role...
-
International Freight Forwarding Opportunities
2 months ago
Perth, Australia Pace Appointments Full timePace Appointments (WA) Pty Ltd is a boutique recruitment company specialising in International Trade and Logistics. Specifically, we service international Freight Forwarders, Importers & Exporters, Resource &Trading Companies and Third Party Logistics providers. Positions we are currently recruiting for are: **Import Operations Coordinator -** International...
-
Freight Forwarder, Operations
1 week ago
Adelaide Airport, Australia DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 76505 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...
-
Perth, Western Australia Pace Appointments Full timePace Appointments (WA) Pty Ltd is a boutique recruitment company specialising in International Trade and Logistics. Specifically, we service international Freight Forwarders, Importers & Exporters, Resource &Trading Companies and Third Party Logistics providers.Positions we are currently recruiting for are:Import Operations Coordinator - International...
