Ocean Freight Customer Operations Specialist

3 weeks ago

Perth, Australia DHL Full time

DHL Global Forwarding (Australia) Pty Ltd is a global leader in the Freight Forwarding industry. We are currently recruiting for a **Customer Operations Relations Specialist (Full time opportunity) **within our **Ocean Freight** **Team** based in the **Perth (Western Australia) **office.

**About Us**

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”

**FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE**

As a **Customer Operations Specialist, **you will be responsible for:

- Acts as key contact for allocated customers (OFR)
- Accepts and processes orders for handover to Operations
- Stays informed on shipment and exception status for allocated customers
- Proactively informs customer on shipment status and exceptions
- Provides spot quotations and performs up-and cross-selling on inbound customer calls
- Pass leads onto our Sales department
- Handles customer inquiries
- Handles customer requests regarding Go Green topics
- Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection

**To be successful in the role, you will have**:

- Previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight in either Import / Export operational roles (advantageous)
- Minimum two (2) years previous experience in a Customer Operations environment or similar
- Good knowledge of forwarding business, DGF products (OFR) and business systems
- Good knowledge of CS processes and systems
- CargoWise & Expedient experience (advantageous)
- Ability to identify and meet customer needs in a pleasant and friendly manner
- Excellent communication and interpersonal skills
- Good telephone and E-mail skills
- Commercial attitude
- Good knowledge in English (verbal/written)
- Results driven and attention to details
- High degree of written, verbal and organisational skills

**In return, we offer**:

- Competitive annual base + superannuation
- Tools of the trade (laptop)
- Supportive and friendly team who are excited to have you on board
- Flexible working arrangements

**Why DHL Global Forwarding?**

At DHL, people mean the world to us. That is why our goal has always been to attract and retain the best talent ALL over the world. We provide both the challenge and opportunity for personal and professional development. We recognise the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

To be considered for this position you will need valid rights to work and live in Australia.

DHL Global Forwarding

Excellence. Simply Delivered.

**APPLY NOW

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