Senior System Analyst

1 month ago

West Ryde, Australia Shangri-La Full time

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Shangri-La's Customer Engagement and Process Transformation center (CEPT-KL), plays an integral part in supporting the operations of Shangri-La hotels worldwide. 

Powered by people from various backgrounds, the Shangri-La CEPT-KL family is united by the passion to delight, to learn, and to share knowledge. 

Growing exponentially, the award-winning Shangri-La CEPT-KL is constantly on the lookout for highly motivated and talented individuals. 

We're looking for someone extraordinary. Someone with a meticulous and innovative mind, skillful, and with a thirst for knowledge. Is it you, we're looking for?

You are responsible for (but not limited to):

- Coordinate with different stakeholders for system administrator tasks, including assigning access rights, maintaining system security, and creating and maintaining chart of account
- Provide day-to-day technical assistance to users of financial systems
- Assist in planning and coordinating the implementation of system upgrade projects, change requests and system releases
- Communicate with different stakeholders within the company and prepare project documentation, including business requirements, business flow diagrams and user manuals
- Assist in monitoring major project activities and rollout plans
- Provide reporting and weekly updates on all ongoing projects
- Prepare User Acceptance Test plans, and provide support and training to end-users
- Work closely with external vendors for any new financial system(s) implementation
- Perform other ad-hoc projects and assignments as required

To succeed in this role, you should have the following skills and experience

- University graduate in Business Administration, Finance, Information Systems or related disciplines preferred
- Good command of written and spoken English and Chinese
- 3-5 years working experience in Accounting System implementation and support is highly preferred
- Experience in using Oracle Opera, Infrasys POS, and the Central Reservation System is preferred
- Proficient in MS Office, including Excel, PowerPoint, Word, and VBA programming experience.
- Self-motivated and demonstrates the ability to multi-task and work independently
- Good communication, organization and analytical skills
- Previous experience in the hospitality industry is an advantage

  What's in It for You?

Free stay at any of our Hotels globally (one of a kind in the industry) 5-Day work week. Earn attractive monthly salary. Discretionary performance-based bonus and incentives. Career development opportunity. Socso, EPF, EIS and medical insurance coverage. Annual Preventive Health Screening. Annual Leave.

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