Senior Helpdesk Analyst

1 week ago

North Ryde, New South Wales, Australia CSR Full time

About this role

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.

Our purpose is 'Building solutions for a better future'. We have a forward momentum and we're on our way to bigger, better, and aspirational outcomes for our employees, customers and communities in which we operate.

What you'll be doing:

Reporting into the IT Customer Support Manager, we have an exciting new opening for an IT Help Desk Support Specialist to join the CSR technical helpdesk support team. The role will see you provide superior customer service & support to CSR's internal & external customer base.

You will be joining a highly regarded and high performing team, with opportunities to grow your technical skill set as you grow in the role. This is a busy and varied role and would suit someone who has previous experience in supporting enterprise environments but is looking for their next step in Help Desk support.

As the Senior Helpdesk Analyst, you will work a four-week roster spanning from 6 am to 6 pm. Operating within a hybrid working environment, you'll navigate between remote and in-office responsibilities seamlessly. Additionally, there is an expectation to be on call within this role, ensuring prompt and efficient assistance to our customers beyond regular working hours. This dynamic schedule allows for flexibility while maintaining a commitment to delivering exceptional service around the clock.

What you'll be doing:

  • Provide superior customer service and 1st level technical support to CSR's internal and external customer base.
  • Assist IT Customer Support Manager with preparation of KTI and Stats reports as needed.
  • Contribute to achieving a Grade of Service (GOS) of 85% or higher.
  • Contribute to all departmental goals (SLA, CX Measure and Service Requests).
  • Ensure logged onto the Helpdesk phone queue as per roster.

Your background:

  • Tertiary qualifications in Information Technology.
  • 2 + years' experience working in an IT Helpdesk.
  • Strong written, verbal & interpersonal skills.
  • Understanding of Information Technology functions within an Enterprise environment
  • Understanding of the Information Technology policies, systems, processes, and procedures relating to desktop support
  • Strong decision making, problem solving and analytical skills.
  • Ability to manage high level of call volumes whilst adhering to KPIs & SLAs.
  • Advanced understanding of Windows 10
  • Advanced understanding of MS Office and Office 365
  • Sound knowledge of LAN/WAN Technologies
  • Sound knowledge of SOE Principals and Concepts
  • Sound knowledge of Active Directory and exposure to Citrix
  • Experience supporting Android and iOS

What we can offer in return:

  • Hybrid working environment.
  • Extensive learning opportunities
  • A well-established major Australian company with continuous growth
  • Base + 12% Super + 25% leave loading + OT.

At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards it's people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

How to Apply: If this role sounds like you and you're ready for you next career move, APPLY TODAY

To find out more about us, visit

  • Help Desk Agent

    1 week ago

    North Ryde, New South Wales, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.Our purpose is 'Building solutions for a better future'....

  • Commercial Pricing Analyst

    1 week ago

    North Ryde, New South Wales, Australia New Horizons For Health Full time

    Commercial Pricing AnalystRequisition ID: req7587Employment Type: Permanent Full-TimeAt New Horizons, we are all about brining the numbers to live. We tell stories with numbers. We analyse and build models enabling the Transformation group to make well-informed, strategic, and sensible decisions to drive black bottom line value and enhance the wellbeing of...

  • Sales & Operations Analyst

    1 week ago

    North Ryde, New South Wales, Australia AXR Full time

    Join a high performing division in an ASX listed businessAdd value with your demand planning expertise$120,000 + SuperABOUT THE COMPANYOur client is an renowned ASX listed business, currently seeking a driven & skilled Sales & Operations Finance Analyst. In return, the successful candidate will benefit from the guidance of a seasoned senior leadership team...

  • Senior Finance Business Partner

    7 days ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital (Sash) Full time

    Competitive salary packaging Learn and be challenged by some of the best in the industry Inclusive team where equality is not negotiable Senior Finance Business PartnerAt SASH our culture aspiration is to create a safe and motivating workplace where people go the extra mile for each other. As an organisation, we are aspiring to cultivate this by bringing...

  • Senior Change Analyst

    1 week ago

    North Parramatta, New South Wales, Australia Catholic Education Full time

    ** Temporary, 12 month position The Senior Change Analyst is accountable for facilitating and driving change and end user adoption of new programs, systems and processes across the organisation through communication, training and business engagement. The role will be fully immersed from the outset of projects commencing, working across a wide range of...

  • Regulatory Affairs Analyst

    1 week ago

    North Ryde, New South Wales, Australia Go Ahead Group Full time

    International Company Good rates and conditions 12 months +One of our valued clients is an International Leader in theMedical DevicesIndustry. With offices around Australia they need an experiencedSeniorAnalyst -Regulatory Affairs to join their team at North Ryde. This is a full time casual role 5 days per week Monday to Friday 12 month opportunity with this...

  • Financial Planning and Analysis Analyst X 2

    7 days ago

    North Ryde, New South Wales, Australia Macquarie University Full time

    PRIMARY DETAILAn exciting opportunity exists for 2 x experienced, qualified, and driven Financial Planning & Analysis (FP&A) Analyst to join a dynamic team. From $99,739 to $108,139 (HEW Level 7), plus 17% employer's superannuation and annual leave loading. Full time, continuing role. Based at Wallumattagal campus, North Ryde. High performing team. Hybrid...

  • Finance Analyst

    7 days ago

    North Ryde, New South Wales, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...

  • Compliance Assurance Analyst

    1 week ago

    North Ryde, New South Wales, Australia Downer Group Full time

    Compliance Assurance AnalystAt Downer we Plan, Create and SustainDowner is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.Our PurposeIs to create and sustain the modern...

  • Financial Analyst

    1 week ago

    North Shore, New South Wales, Australia Richard Lloyd Full time

    Renewable energy industry Analysis, business partnering, and stakeholder management flavoured role Established renewable energy business that is growing year on year North Sydney location. Salary $100K $120K + Super + Bonus.Financial Analyst - Energy - North SydneyThe CompanyOur client is a multi-service provider within the renewable energy sector. They...

  • Senior Principal Program Technical Manager

    3 weeks ago

    North Ryde, New South Wales, Australia Oracle Full time

    Job DescriptionSenior Principal Technical Program Manager (IC5)Who are we?The Oracle Software Assurance organization is a world-class team of high caliber application security researchers, analysts, software engineers and site reliability engineers who thrive on new challenges. We are an inclusive and diverse team with a full spectrum of experience...

  • Senior Principal Program Technical Manager

    1 week ago

    North Ryde, New South Wales, Australia Oracle Full time

    Job DescriptionSenior Principal Technical Program Manager (IC5)Who are we?The Oracle Software Assurance organization is a world-class team of high caliber application security researchers, analysts, software engineers and site reliability engineers who thrive on new challenges. We are an inclusive and diverse team with a full spectrum of experience...

  • Senior Principal Program Technical Manager

    3 weeks ago

    North Ryde, New South Wales, Australia Oracle Full time

    Job DescriptionSenior Principal Technical Program Manager (IC5)Who are we?The Oracle Software Assurance organization is a world-class team of high caliber application security researchers, analysts, software engineers and site reliability engineers who thrive on new challenges. We are an inclusive and diverse team with a full spectrum of experience...

  • FP&A Senior Analyst – Group Planning

    1 month ago

    North Ryde, New South Wales, Australia Aristocrat Full time

    SummaryReporting to the Senior Director Group Planning & Reporting, this valued team member will have a dual role, responsible for achieving Aristocrat's objectives for the Group by providing financial, analytical and decision support for the Executive Leadership specifically the CFO, CEO and the Board, as well as partnering with Global Function leaders to...

  • FP&A Senior Analyst – Group Planning

    1 week ago

    North Ryde, New South Wales, Australia Aristocrat Technologies Australia PL Full time

    Summary Reporting to the Senior Director Group Planning & Reporting, this valued team member will have a dual role, responsible for achieving Aristocrat's objectives for the Group by providing financial, analytical and decision support for the Executive Leadership specifically the CFO, CEO and the Board, as well as partnering with Global Function...

  • FP&A Senior Analyst – Group Planning

    7 days ago

    North Ryde, New South Wales, Australia Aristocrat Technologies Australia PL Full time

    Reporting to the Senior Director Group Planning & Reporting, this valued team member will have a dual role, responsible for achieving Aristocrat's objectives for the Group by providing financial, analytical and decision support for the Executive Leadership specifically the CFO, CEO and the Board, as well as partnering with Global Function leaders to support...

  • Manager, Investor Relations

    1 week ago

    North Ryde, New South Wales, Australia Aristocrat Full time

    Job Posting Title:Manager, Investor RelationsSummary:What You'll Do: Contribute to the development of investor materials, including earnings releases, presentations, Q&A and talking points to support select IR activities. These may include broker conferences, nondeal roadshows, investor days and M&A announcements; Contribute to the collection, analysis, and...

  • Fp&a Manager, Anz Medtech

    1 week ago

    North Ryde, New South Wales, Australia Johnson & Johnson Full time

    The Cluster FP&A Manager will be dedicated to MedTech sector and will partner with Finance leader of the large cluster in enabling Business Unit Finance's success in Planning & Updates, Reporting, and Analytics activities. This role will be critical in developing relationships with key stakeholders within the Business Unit Finance team as well as relevant...

  • Planning Analyst

    1 week ago

    North Ryde, New South Wales, Australia FREEDOM Furniture Full time

    Who we areTake a seat at Freedom, the home of innovation, empowerment, and opportunity.For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone.Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow,...

  • Finance Business Partner

    7 days ago

    North Ryde, New South Wales, Australia Foxtel Full time

    Our mission is to continue to grow and innovate and deliver the most valued entertainment experience to more Australians than ever before. Our Commercial Finance team operate in a fast-paced, ever-evolving industry. We have built a commercial partnering capability where our teams are embedded in the business, providing a 'seat at the table' for all critical...