Product Owner

1 week ago

Toowong, Australia Auto & General Full time

About us

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

Purpose of the role

Champion the product vision by providing direction and support to the delivery development team and work closely with stakeholders from across the business to ensure the stability, compliance, and success of proposed product solutions.

Work with Subject Matter Experts (SME’s) to design, implement and report on the creation of new solutions and improvements to the existing platforms. Ensure optimal and timely delivery of prioritised initiatives/changes in conjunction with Technology and Business Stakeholders.

The Role

The key position requirements are:

  • Work within an delivery environment, attending daily stand-ups, iteration / sprint testing, sprint planning and retrospectives:
    • Identify areas for improvement or optimisation, solve product related problems, make decisions to stay on track towards business deliverables commitments.
    • Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
    • Work closely with other Product Owners to ensure the shared customer experience vision is maintained, channel performance and satisfaction is continually monitored, and that customer experience is kept at the forefront of all decisions.
    • Collaborate effectively with Digital teams to ensure a high level of communication, consultation and testing on any effecting changes.
    • Represent business stakeholders in maintaining system functionality and business logic.
    • Ensure customer, business or compliance affecting bugs are addressed and escalated as appropriate.
  • Assist in management of work for the development team:
    • Work with Business Analysts, SMEs and the development and testing teams to create clear, actionable user stories and acceptance criteria.
    • Own, refine, and prioritise the product backlog.
    • Ensure the development team understand the product backlog and business value to successfully deliver each sprint / initiative / change.
    • Ensure the Business Area Representative sponsoring the changes delivered through the delivery team has provided the appropriate business, legal, compliance and underwriting signoff.
    • Inspire and motivate development teams to deliver innovative and effective solutions with an appropriate sense of urgency, whilst ensuring they are informed on the impact of their work on the business.
    • Work with the Development Manager to manage workloads and escalate potential issues to the Manager Home Delivery.
    • Collaborate with Technology and Business to ensure a high level of communication and understanding, and to ensure questions or concerns are addressed in a timely manner.
    • Manage risks, issues and dependencies between backlog items and multiple stakeholders.
    • Work with the testing team to ensure appropriate testing is performed on all releases.
  • Manage and collaborate with cross-functional teams, business partners and stakeholders for a product(s).
    • Receive, evaluate, and schedule work for your delivery team.
    • Attend and participate in monthly stakeholder engagement sessions.
    • Provide prioritisation and resourcing suggestions when required.
    • Work closely with the business and technical stakeholders to ensure product requirements are delivered in line with business expectations.
  • Take all reasonable directions from leaders to comply with the organisation’s workplace health & safety (WHS) protocols. WHS is everyone’s responsibility.

What experience you’ll bring

  • Minimum 2 years of Business Analysis experience or equivalent qualification
  • Demonstrated project, time, and prioritisation management skills essential.
  • Experience leading teams in either a business or project context
  • Experience in stakeholder engagement & management
  • Knowledge or experience in General Insurance or Financial Services highly regarded.
  • Relevant tertiary qualifications or certifications

Our perks

  • Location –Our head office is conveniently based in Toowong Village shopping centre – a city fringe location with access to retail, restaurants, various parking options and public transport. We also have office locations in Kawana (Sunshine Coast) and North Lakes – we are happy to consider applications from people wanting to work in these locations.
  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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