Technical Trainer

4 months ago

Melbourne, Australia Ford Motor Company Full time

What you'll do...

As a Technical Trainer based in Melbourne, you will be responsible for delivering Curriculum training, New Model Training (NMT), and Performance Improvement training to Ford Technicians across our Dealership network. You will assist Dealers with Technical Training Plans for Technicians, help review technical training and course materials, provide in-depth instruction to technicians on Ford vehicle systems, and overall support the Technical Training program to meet training requirements and targets.


Main Responsibilities:

Deliver Technical Training, Curriculum training, New Model Training (NMT), and Performance Improvement training across Australia and NZ. Deliver FRTFT courses in support of net Promoter Score (NPS) targets. Review technical training materials and market relevant adjustments to retain a high quality of technical training course material. Be responsible for the supervision of the Technical Training Centre and oversee the maintenance of the Technical Training Facility, including tools and equipment. Prepare training classrooms and work bay readiness before conducting classroom training, including preparation of teaching aids, tools and equipment, training vehicles, and administrative tasks. Provide in-depth instructions to technician on Ford vehicle systems, components, and technologies, including engines, transmissions, electrical systems, brakes, suspension, and steering by following IMG curriculum. Conduct hands-on demonstrations and practical exercises to reinforce technician knowledge of Ford vehicles. Ensure and maintain training facility, tools & equipment for readiness and safety, include conduct Training Facility Safety audit. Update training attendance and student completion details to ensure the training history data and learner records can be updated in the Learning Management System (STARS) and are up-to-date and accurate. Support the Technical Training Supervisor and FOA/FNZ SEO Manager(s) to meet Technical Training requirements and targets and to implement new initiatives.

You'll have…

A Training certification and/or previous experience/roles in the Technical Training arena. Strong presentation and facilitation skills, with the ability to engage and motivate trainees through interactive learning activities and demonstrations. Above average proficiency with MS Office products. Proficiency in using automotive diagnostic tools, software, and equipment, with the ability to demonstrate proper operation and troubleshooting techniques. Strong verbal and written communication skills. Full Australian Drivers Licence
 

Even better, you may have...

Ford Master Technician or equivalent Ford technical training experience with strong diagnostic capability preferred.  Understanding of Ford Dealer Service operations and previous Dealer/field experience highly desirable.  Ability to build relationships with Technicians and Dealers.  Ability to maintain positive attitude and influence the team culture when faced with demanding internal and customer expectations and changing requirements. Strategic mindset and strong analytical, systemic thinking and problem-solving skills. Creative thinker/problem solver and ability to consider multiple points of view (flexibility). Strong leadership, interpersonal, and analytical skills. Strong negotiation skills with ability to create leverage. Strong project planning skills, with ability to stay organized while managing multiple project components and programs. Ability to understand and connect with Technicians. Great written and oral communication skills.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply

About us…

As the world changes, we will continue to adapt and lead. At Ford, we are committed to innovation and delivering exceptional customer experiences. We are evolving to focus on services, experiences, and software that will continue to power the freedom of movement for all Australians.

As a household name in Australia with almost 100 years of history, Ford is committed to delivering quality vehicles and exceptional customer experiences. Today, our Product Development team plan, design, develop and test vehicles for global markets, including the award-winning Ranger and Everest. Our National Sales Company team provide marketing, sales and service expertise, supporting our national dealer network, with focus on providing amazing customer experiences. 

Some of our many employee benefits are listed below;

Work-Life Balance:  Enjoy the flexibility to create a work schedule that fits your life, with options for hybrid work and flexible hours. Recharge and Rejuvenate:  Take advantage of 12 extra days off per year to recharge and pursue your passions, ensuring a healthy work-life balance. Drive the Latest Ford:  Get behind the wheel of a brand-new Ford at a discounted rate with our exclusive vehicle lease program. Belong and Thrive:  Connect with like-minded colleagues and contribute to a diverse and inclusive workplace through our Employee Resource Groups: Ford Pride, Women of Ford, and Ford Empowering Diverse Abilities. Invest in Your Future:  We are committed to your professional growth. Take advantage of our comprehensive training programs, both internal and external, to develop your skills and advance your career. Support Your Family:  Enjoy peace of mind with our paid parental leave program, allowing you to focus on your family during this important time . Give Back to the Community:  Make a difference by volunteering your time and skills, with paid volunteer days to support causes you care about.

Equal Opportunity   

Ford Australia is committed to building an inclusive work environment and welcome applications from First Nations, LGBTQI+, culturally and linguistically diverse backgrounds, people with disability, and people across all life stages.

As part of our commitment to driving equity and inclusion for all, we are now recognised by WGEA as an Employer of Choice for Gender Equality.

All qualified applicants will receive consideration for employment and all effort will be made to ensure diverse interviewers.

) or via the contact details set out in Ford’s privacy policy

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