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Customer Service Officer x 2

4 months ago

Sydney, Australia Charterhouse Full time

Job details

Location: Sydney Salary: $35 - $38 per hour Job Type: Contract Discipline: Professional Support
Reference: V-111362 Posted: 1 day ago

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Job description

2 x Customer Service Officers - NSW Government

  • Immediate start - Initial 6 month contract with likely extension
  • Full time Monday to Friday
  • Sydney CBD location - 3 days onsite, 2 days working from home
  • $35 - $38ph + super

This is a great opportunity to work with this Government department located in the Sydney CBD with hybrid working flexibility. 

We are looking for standout Customer Service Officers who are customer-focused, organised and highly driven in to join their team on a temporary basis (with potential for ongoing work). You will working as part of the Complaints and Resolution branch within a friendly and supportive team.

This is a contract role, and require candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment.
Experience in a similar role within a call centre environment would be highly advantageous.

 
About the Role:

  • This role will assist the team by answering phone calls from complainants and forwarding them to the correct contact/s or team, after gaining relevant or required information from the caller
  • The successful candidates will be professional as the first point of call for people phoning the department, and also able to manage callers who may be upset or combative
  • In this role you will not be required to resolve/manage the complaints, but rather ensure the complainant reaches the suitable team/contact
  • You will also be required to stay updated on departmental policy changes to determine responses, andle customer data and information with confidentiality and maintain accurate records and databases accurately

 Skills/Experience:

In this role you will be the first point of contact for the organisation.
It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.

  • 1-2 years experience in a call centre or customer service role
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Strong problem solving abilities, especially in a fast-paced environment
  • Advanced computer literacy skills
  • Previous experience in a contact centre would be beneficial

For further information or interest in this opportunity, please apply now or send a copy of your updated resume to Brooke Dover at brooked@charterhouse.com.au

APPLICATIONS CLOSING SOON

Please note, only shortlisted candidates will be contacted.