Operator II

2 weeks ago

Melbourne, Australia World Courier (Aust) Pty. Ltd Full time

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

What you will be doing

POSITION SUMMARY:

The Warehouse Associate is responsible for performing a variety of warehouse-related duties such as receiving and storage of goods, preparing orders for shipment, picking items by batch and ID/kit numbers and ensuring that orders are filled accurately and efficiently, continually striving for improved customer satisfaction.

PRIMARY DUTIES AND RESPONSIBILITIES:

Clinical

Comply with World Courier Standard Operating Procedures (SOP), which contain specific instructions to take the steps concerning the reception and shipment of materials. Compare the material received with the documentation forwarded in order to certify concordance or disagreement. Prepare box contents according to the information described on Packing List with correct temperature control. Physically perform packing process of inbound, outbound and returned shipments using Cencora World Courier packaging products. The Operator must have the training and the capability required to control materials characteristics (described in their labels): ID number, expiration date, Lot number, patient’s kit, and temperature and storage conditions as well as any additional information that could be useful. The Operator must be specifically trained in order to perform activities related to shipments such as the picking, packaging preparation, packing and labeling. Perform activities on the Operative System CTM-STAR related to the Inbound, Outbound, Return and Relocation processes. Have deep knowledge and carry out relabeling, returns processing, stock control, balance and relocations processes developed at the Facility. Perform any other duties the employee has been trained for.

Commercial

Follow receiving, storage and shipping procedures for processing commercial products in the warehouse. Applies to all environments including but not limited to cold chamber controlled ambient and vault products. Support Commercial initiatives by streamlining processes to gain efficiencies in the warehouse Complete assigned reporting , cross check and verification checks as per daily , weekly and monthly reporting Work closely with packaging contacts to ensure enough supplies are maintained for the warehouse Pick, pack and prepare and verify products for shipping. Process inbound, outbound and return shipments for Commercial Work with a number of IT systems, including, but not limited to ASW, IRIR, Returns connect. Perform daily cycle counts and stocktakes Perform any other duties the employee has been trained for.

Additional requirements and responsibilities

Once trained, be part of an on call rotational roster 24/7 with the logistics team to provide in person attendance for emergency response in case of any emergency shipments required by World Courier Clients .Work in all temperature controlled environments including but not limited to

+15 to +25°C

+2 to +8°C

-20 to -30°C

Participate in scheduled weekend tasks for stock control and balance sheet processes.

Internal Communication and Information Sharing

Keep Internal Stakeholders informed of the progress of their order and shipment. Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction. Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed. Provide information to all WCA business units to ensure work output is coordinated in an effective manner. Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business.

Teamwork and Collaboration

Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment.

Policy and procedure

Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives. Ensure WCA compliance with all government legislative and other requirements such as ACS, CASA, AQIS, IATA, ISO Ensure full compliance with international local regulations such as WCA RACA SP (Registered Air Cargo Security Program) Australian Customs IATA regulations Ensure full compliance with WCA quality management systems (GxP)

  Workplace Health and Safety
 

Actively promote a culture that values a safe and healthy workplace Take reasonable care of, and cooperate with actions taken to protect;

The health and safety of both themselves and others.

Report all accidents, incidents and hazards to their supervisor as soon as is practicable.

Ensure compliance with relevant OH&S legislation and that any issues are identified and actioned in line WCA policy.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Have minimum 2 years logistics & warehousing experience Experience in Receiving/put away, inventory/ replenishment, Pick/ Pack process from waving order to completion, booking of transport for cold chain orders for re- fridge transport. Understanding of the sensitivity of handling pharmaceutical products and working with and reviewing Standard Operating Procedures (SOP’s). Current forklift license – counter balance and high reach and electric reach trucks; Experience in Warehouse Management Systems (WMS)

REPORTS DIRECTLY TO:

Team Leader – Warehouse Operations

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Position will require being able to lift loads up to 20kg independently using safe lifting methods described in manual handling training. Excellent interpersonal relationships. Be able to take initiatives and solve problems Self driven and can work autonomously Sound computer skills An understanding of Imports and Exports processes and statutory requirements. Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook. Strong interpersonal and communication skills. Sound level of numeracy and demonstrated attention to detail Sound written and verbal communication skills. Problems solving skills. Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands. A calm and customer focused approach.

What your background should look like 

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Have logistics knowledge ( preferred). Excellent interpersonal relationships. Be able to take initiatives and responsibilities. Computer skills (if applicable).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier (Aust) Pty. Ltd

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