Software Engineer II

5 months ago

Melbourne, Australia Five9 Full time

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Role purpose

The role of a Software Engineer II in the R&D AI Automation Team is to design, develop, and maintain software solutions (Studio) with drag-drop flow builder that integrate multiple channels like voice, SMS, and chatbot with the contact centre’s voice solutions. The engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products. Ultimately, the role contributes to design process for new products and solutions.

How you contribute

Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges. Writing high-quality, efficient, and maintainable code. Should follow coding best practices and contribute to the development of software modules, features, and functionalities. Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions. Ensure that the development stays on track, milestones are met, and the project aligns with business objectives. Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.

Skills, competencies and qualifications
Required:

Proficiency in a variety of programming languages, including but not limited to JavaScript, PHP/Laravel, python, Vue.js or others as required. Strong experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React. Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like PHP Laravel framework. Awareness of web security best practices and the ability to implement security measures to protect applications and data. A portfolio of past projects showcasing full-stack development skills. Ability to work independently and as part of a collaborative team. Strong commitment to delivering high-quality code and solutions on time and within scope. Bachelor’s degree (or equivalent) in relevant discipline.

Desirable:

Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.

Other requirements

This position requires the ability to be On Call.

This role is a hybrid position, requiring both in-office and remote work.

This role is a hybrid position, requiring both in-office and remote work.

Benefits Include

Five9 Shares Bonus Scheme Employee referral program Employee Assistance Program Flu Vaccinations

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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