Technical Business Analyst

2 months ago

Melbourne, Australia Talent International Full time

The Client & Role:

We’re currently working with an Australian utilities organisation, they are currently looking to bring on a Technical Business Analyst on an initial 6 month contract with the view to extend. As the Technical BA you will be working across their Billing, CRM, Integration and Digital Technology Stream.

The role operates a hybrid work model with three days per week on site and the rate on offer is on a daily basis, up to $850 per day inclusive of super.

Responsibilities:

  • Understand and review business requirements and translate these into technical requirements which align to the package (Salesforce, Mulesoft, CTI, Billing, Digital) functionality using best practice.
  • Work with Senior Technical Analysts, business SMEs and solution architects to provide high level solutions which meets the business objectives.
  • Work closely with Initiative Leads, business stakeholders to elucidate requirements from Feature to EPIC & Stories.
  • Practice agile principles to breakdown the holistic business objectives to smaller logical/deliverables chunks.
  • Work with Stream Leads and Platform Leads to deliver value quickly to production by reducing the delivery dependencies and have EPICs as technology independent as possible.
  • Partner with the Data Management and Analytics Teams to ensure technology solutions adhere to data quality requirements and meet stakeholder reporting objectives.
  • Partner with initiative owners to craft user stories with well-defined acceptance criteria in support of agile delivery of technology solutions.
  • Provide demonstrations of and documentation for new features in the system/software.
  • Develop and provide training materials in conjunction with the Change team.
  • Work with teams to analyse business processes, procedures and user requirements in order to establish technical requirements, and ensure systems solutions support the defined scope of business requirements;
  • Keep abreast of technical advances and the evolution of best practice in the domain and tech industry
  • Adopt and implement innovative practices, tools, and frameworks to deliver better value.

Required Skills & Specialisms:

  • Tertiary qualifications in an appropriate technical/professional discipline or equivalent experience
  • 3+ years of experience in Business Analyst role or equivalent
  • Very good experience in one or more below mentioned systems as analyst
    • CRM
    • Billing
    • Digital Technology
    • Integration
  • Experience in using Salesforce capability within large transformation programs, contact centre and or hands on exposure working with websites/portals, APIs/integrations, Data-Lake platforms or concepts
  • Participation in delivery of IT projects in a complex environment, for multiple organisations
  • Agile software delivery
  • Demonstrated capability to fulfil all accountabilities of the role;
  • A demonstrated commitment to values-based decision making;
  • A collaborative approach with the ability to build effective partnerships within own team, across the organisation and with service providers;
  • Strong influencing skills with the ability to listen, understand and modify positions to achieve mutually acceptable outcomes;
  • Problem solving and analytical skills covering strategic, technical and complex operational problems in the context of ambiguity and change;
  • Demonstrated ability to work unsupervised;
  • Demonstrated capability in the implementation and adherence to methodologies and procedures for system life cycles;
  • Knowledge of agile software development; and
  • A track record in delivering outcomes
  • Experience in working in a customer-centric organisation
  • Knowledge of the Australian Energy market

If you are a Technical Business Analyst with experience on Billing, CRM, Digital Technology or Integration, apply via the link provided. All questions can be directed to Daniel at daniel.clifford@taleninternational.com following formal application.

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