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Membership Consultant

2 months ago

Mansfield Park, Australia Anytime Fitness - Club Roles Full time

We are on the hunt for extraordinary talent to join our team

  • Work in a fun, upbeat atmosphere where every day is different
  • Ongoing support and training
  • Attractive remuneration package, including a base + bonuses
  • Free gym membership

 

About the role 

 

As the Membership Consultant, you will be a crucial member of the team and your primary focus will be attracting and engaging new members into the club. You will enjoy working in a health club environment, have a friendly, outgoing personality, and genuinely care about helping others. You must be comfortable in sales processes and calling complete strangers on the phone and asking them to stop in to see our club.

 

About you

 

Do you have the following experience and qualities?

  • First-rate people skills and a self-motivated work ethic
  • Passion for the industry and changing people’s lives
  • Creativity, drive and initiative
  • Proactive, organised and driven to achieve goals
  • Proven sales skills and outreach experience
  • Networking within the local business community
  • Excellent interpersonal and communication skills
  • Passion for delivering excellence in customer service
  • High level of integrity in line with club terms and conditions
  • Can-do attitude

Duties and Responsibilities:

 

Utilize incoming/outgoing call scripts provided
Execute daily outgoing calls in line with the prospect or member journey - Sales calls to maintain club completed call to appointment percentage of 30% or higher
Book daily appointments for club tours - Maintain 60% or higher appointment show percentage
Action required calls from master spreadsheet call lists i.e. renewal/inactive spreadsheets
Maintain minimum 80% pass mark on the 9 Step Sales Process in club assessments
Utilise the club Master Spreadsheet to ensure all daily/weekly/monthly tasks are completed efficiently and to an acceptable standard
Action general office/admin tasks efficiently - inc. responding to emails, following up outstanding voicemails and messages (including social media and Google My Business)
Ensure club/member etiquette is monitored via checking tailgate alarms daily and following up any inappropriate behaviour as per procedure (suspension or cancellation only).
Ensure club compliancy - Perform safety checks each month via Anytime Safety portal
Manage member accounts - including freezes, cancellation requests, updating account details, contact information, payments of account and arrears payments
Keep an accurate record of member communications of all types (in person/ over phone/ email) - including updating notes on member accounts to include all relevant information
Handle member complaints/conflict in a professional manner
Show proactive efforts to achieve monthly/quarterly targets
Support Club Manager to ensure overall club performance
Maintain a positive club culture for both staff and members
Maintain club cleanliness and overall presentation
Ensure you are arriving on time to shift and wearing only approved uniform attire
Working across multiple club locations required as a cover staff member

 

About Us:

As one of the largest franchisee groups with 15 clubs spanning across NSW and VIC, we work collaboratively as an organisation to encourage goal setting and excellence in both our personal and professional lives. We maintain a culture of integrity, and inspiring our people to live longer, healthier and more fulfilling lives. This is a great opportunity for the right candidate to be absorbed in a culture of empowerment and growth.

 

Have we sparked your interest? We want to hear from you. 

 

APPLY NOW