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Help Desk Support Engineer
2 weeks ago
Direct message the job poster from Lanter Technologies
Growing your business through smarter technologyWe are a fast growing Managed Service Provider providing innovation and leadership in technology solutions for companies across multiple sectors.
We provide a range of cloud solutions to our clients such as Microsoft 365 and Microsoft Azure, through to communication solutions.
We are seeking an experienced Level 2 Service Desk Engineer to join our team in St Leonards, Sydney. The role will primarily focus on working with our clients to provide first class support.
Responsibilities
• Take ownership of challenges and manage client expectations
• Provide technical assistance for our clients over the phone, email and in person
• Travel to client sites to provide technical support
• Responding to escalations from the team when required
• Fulfil Service Requests within SLAs
• Participate in client meetings over the phone or in person to provide technical assistance
• Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure
• Clearly document all activities in our case management tool
• Monitoring and actioning alarms from automated management systems
• Assisting with special projects as deemed by management
Desired skills and experience
• Ability to work autonomously
• Excellent written and verbal communication skills
• Previous customer support experience in a complex environment
• Excellent troubleshooting and analytical skills
• Experience in a similar role with a Managed Service Provider will be highly regarded
• Experience managing Microsoft Microsoft 365 and Azure
• Experience with troubleshooting business internet, router and Wi-Fi issues.
• Experience in configuration and administration of Windows Servers
• Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS
• Able to work in a fast-paced environment
• Current Microsoft certifications will be highly regarded
• Desire to learn and develop your technical and customer service skills
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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