Engine Field Service Technician

2 months ago

Mount Isa, Australia Cummins Full time

DESCRIPTION

Diagnoses and completes less complex repairs to engines at the customer’s site

Key Responsibilities:

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

RESPONSIBILITIES

*Qualifications and Competencies

Competencies:

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Develops talent - Developing people to meet both their career goals and the organization’s goals.

  • Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

  • Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

  • Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

  • Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

  • Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

  • Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

  • Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

  • Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

QUALIFICATIONS

Education, Licenses, Certifications:

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Basic level field service work experience

Intermediate level knowledge of and/or experience with engine products

Customer service experience

  • Engine Field Service Technician

    7 days ago

    Mount Isa, Queensland, Australia Cummins Inc. Full time

    Job SummaryCummins Inc. is seeking a skilled Engine Field Service Technician to join our team. As a key member of our field service team, you will be responsible for diagnosing and completing less complex repairs to engines at customer sites.Key ResponsibilitiesCustomer Engagement: Engage customers in a courteous and professional manner, anticipating and...

  • Engine Field Service Technician

    3 hours ago

    Mount Isa, Queensland, Australia Cummins Full time

    {"title": "Engine Field Service Technician", "description": "Job SummaryWe are seeking a skilled Engine Field Service Technician to join our team at Cummins. As a key member of our field service team, you will be responsible for diagnosing and completing less complex repairs to engines at the customer's site.Key ResponsibilitiesEngage with customers in a...

  • Engine Field Service Technician

    6 days ago

    Mount Isa, Queensland, Australia Cummins Inc. Full time

    Job Summary:As an Engine Field Service Technician at Cummins Inc., you will be responsible for diagnosing and completing less complex repairs to engines at the customer's site. This role requires a high level of technical expertise and excellent customer service skills.Key Responsibilities:Customer Engagement: Engage customers in a courteous and professional...

  • Engine Field Service Technician

    7 days ago

    Mount Isa, Queensland, Australia Cummins Inc. Full time

    Job Summary:We are seeking a skilled Engine Field Service Technician to join our team at Cummins Inc. The successful candidate will be responsible for diagnosing and completing less complex repairs to engines at the customer's site.Key Responsibilities:Customer Engagement: Engage with customers in a courteous and professional manner, anticipating and...

  • Engine Field Service Technician

    4 weeks ago

    Mount Isa, Australia Cummins Inc. Full time

    DESCRIPTION Diagnoses and completes less complex repairs to engines at the customers site Key Responsibilities: Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and...

  • Field Service Technician

    1 month ago

    Mount Isa, Australia Sandvik Full time

    Sales and product service Field Service Technician Sandvik Mining and Rock SolutionsField Service Technician – Mount Isa QLDOur Company and CultureSandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction...

  • Field Service Technician

    5 hours ago

    Mount Isa, Queensland, Australia Sandvik Full time

    About the RoleWe are seeking a highly skilled and experienced Field Service Technician to join our team in Mount Isa, QLD. As a Field Service Technician, you will be responsible for ensuring the efficient maintenance of our client's fleet of Sandvik Mining equipment, working on-site and in the workshop.Key ResponsibilitiesPerform inspection, preventative...

  • Field Service Technician

    1 week ago

    Mount Isa, Australia Sandvik Full time

    Sales and product service Field Service Technician Sandvik Mining and Rock SolutionsField Service Technician – Mount Isa QLDOur Company and CultureSandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction...

  • Technician - Field Service

    2 months ago

    Mount Isa, Australia Komatsu Australia Pty Ltd Full time

    Field Service TechnicianAt Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.The Opportunity:Komatsu is seeking a Field Service Technician to service the Mt Isa Region. The objective of this position is...

  • Technician - Field Service

    4 weeks ago

    Mount Isa, Australia Komatsu Australia Pty Ltd Full time

    At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. The Opportunity:Komatsu is seeking a Field Service Technician to service the Mt Isa Region. The objective of this position is to provide skillful and...

  • Field Service Technician

    7 days ago

    Mount Isa, Queensland, Australia Sandvik Full time

    About the RoleWe are seeking a highly skilled and experienced Field Service Technician to join our team at Sandvik Mining and Rock Solutions. As a Field Service Technician, you will be responsible for ensuring the efficient maintenance of our client's fleet of Sandvik Mining equipment, working on-site and in the workshop.Key ResponsibilitiesCarry out general...

  • Field Service Technician

    7 days ago

    Mount Isa, Queensland, Australia Sandvik Full time

    About the RoleWe are seeking a highly skilled and experienced Field Service Technician to join our team at Sandvik Mining and Rock Solutions. As a Field Service Technician, you will play a critical role in ensuring the efficient maintenance of our client's fleet of Sandvik Mining equipment.**Key Responsibilities:**Perform routine maintenance and repairs on...

  • Field Service Technician

    6 days ago

    Mount Isa, Queensland, Australia Komatsu Australia Pty Ltd Full time

    Job Summary:Komatsu Australia Pty Ltd is seeking a skilled Field Service Technician to join our team in the Mt Isa Region. As a key member of our Field Service Department, you will be responsible for providing expert maintenance and repair services to our valued customers.Key Responsibilities:Perform routine maintenance and repairs on Komatsu customer...

  • Field Service Technician

    7 days ago

    Mount Isa City, Australia Komatsu Australia Full time

    Job Opportunity:Komatsu Australia is seeking an experienced Field Service Technician to join our team in Mt Isa, QLD. As a key member of our team, you will be responsible for completing maintenance and repairs to a wide array of Komatsu machinery, providing technical support to our clients throughout the region.Key Responsibilities:Perform routine...

  • Field Service Supervisor

    3 hours ago

    Mount Isa, Queensland, Australia Sandvik Full time

    {"title": "Field Service Supervisor Role Overview", "content": "Role SummaryAs a Field Service Supervisor with Sandvik Mining and Rock Solutions, you will play a critical role in ensuring the safety of personnel and driving the growth and financial success of our Field Service business.Key responsibilities include providing supervision and direction to team...

  • Field Service Technician

    7 days ago

    Mount Isa, Queensland, Australia Sandvik Full time

    About SandvikSandvik is a leading global supplier of equipment, tools, and services for the mining and construction industries. As a business area within the Sandvik Group, we operate with a strong commitment to sustainability and responsible business practices.Our CultureWe value a diverse and inclusive workplace, where employees are empowered to contribute...

  • Technician - Field Service

    3 months ago

    Mount Isa City, Australia Komatsu Australia Full time

    Job no: 1691 At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role. The Opportunity: An exciting opportunity has arisen for an experienced Field Service Technician to join the newly growing Mt...

  • Field Service Operations Manager

    7 days ago

    Mount Isa, Queensland, Australia Sandvik Group Full time

    Job SummarySandvik Group is seeking a highly skilled and experienced Field Service Operations Manager to join our team in Mount Isa, Queensland. As a key member of our Field Service team, you will be responsible for ensuring the safety of personnel and fostering the growth and financial success of our Field Service business.Key ResponsibilitiesProvide...

  • Field Service Operations Manager

    7 days ago

    Mount Isa, Queensland, Australia Sandvik Group Full time

    Job SummarySandvik Group is seeking a highly skilled and experienced Field Service Operations Manager to join our team in Mount Isa, Queensland. As a key member of our Field Service team, you will be responsible for ensuring the safety of personnel and fostering the growth and financial success of our Field Service business.Key ResponsibilitiesProvide...

  • Field Service Technician

    3 hours ago

    Mount Thorley, Australia Komatsu Australia Full time

    {"Job OpportunityKomatsu Australia is seeking a skilled Field Service Technician to join our team at the Mt Thorley branch. As a Field Service Technician, you will be responsible for providing maintenance and repair services to Komatsu customer equipment, ensuring high levels of safety, quality, and efficiency.Key ResponsibilitiesPerform routine maintenance...