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Customer Care Centre Officer

2 months ago

Adelaide, Australia HOBAN Recruitment Full time

Location: Adelaide CBD
Assignment Dates & Duration: 20th May - 6 months
Capacity: Full-time casual
Salary: $35-$37 per hour (including casual loading)

Number of vacancies: 4

Closing Date: 8 AM - 9 May 2024

Summary: Join our client's dynamic Customer Care team as a Customer Care Centre Officer. Engage with customers across various channels, and deliver exceptional service. Embrace a role that values communication skills and fosters personal growth.

About the Role: As a Customer Care Centre Officer, you'll be the first point of contact for customers, handling inquiries ranging from accounts and billing to water quality and meter readings. Collaborate with different departments, provide timely resolutions, and foster strong customer relationships.

Benefits:

  • Standard Monday - Friday schedule with office-based work
  • Comprehensive onboarding program and ongoing guidance

Key Responsibilities:

  • Provide outstanding customer service across all communication platforms
  • Meet and exceed established Key Performance Indicators (KPIs)
  • Innovate to enhance efficiency and customer service
  • Foster a culture of accountability through professional development activities

About You:

  • Strong focus on customer service with effective verbal and written communication skills
  • Background in retail, hospitality, or contact center preferred
  • Proficiency in team dynamics and precise data entry skills
  • Ability to analyse and prioritise challenges, offering innovative solutions
  • Proficiency in various computer applications and quick typing skills
  • Strong negotiation, comprehension, and retention abilities

Apply now to be part of a team dedicated to delivering exceptional service and making a difference in the community.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments.

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