Customer Care Coordinator | Gosford

1 month ago

Gosford, Australia WSAudiology Full time
Full-time + Annual salary plus clinic-based financial incentives.Purpose-led customer care.Career development opportunities within a global organisation

At Bloom Hearing Specialists, we operate a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

What your day will look like

Engaging with customers over the phone, email, and in the clinic to answer enquiries, provide product information, and offer personalised solutions.
Scheduling appointments for hearing assessments and consultations with our expert audiologists.
Assisting customers in navigating our range of cutting-edge hearing devices and accessories.
Resolving concerns and ensuring a seamless customer experience that leaves a lasting positive impression.
Local marketing engagement to promote your clinic.
Minor hearing aid repairs (training provided)

What you bring

Prior experience delivering high-quality customer service in a retail or allied health environment.Strong computer literacy skills and the ability to pick up multiple programs with ease (CRM, phone, appointment book management)A proven track record in managing competing priorities within a busy environmentHigh attention to detail with a solid administration background and a strong team playerA positive and team-orientated attitude with the ability to work autonomously

Culture and Benefits

Training and development opportunities to keep skills up to dateOpportunity to work alongside a global retail teamMonthly clinic-based incentivesHigh performance and supportive work cultureEmployee Value AwardsDiscount on hearing aids for employees, friends, and familyAnnual flu vaccinationsEmployee Referral ProgramPaid Parental LeaveEmployee Assistance Program (EAP)

Our Values

In addition to the above, will be your commitment to being part of the bloom™ hearing customer journey according to the WSA values of Going Beyond Together, Pioneering for Better Solutions and Passion for Impact.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self. 

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

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