Level 1 Support Engineer

3 months ago


Perth, Australia Professional Search Group Full time

Job Description

Are you passionate about IT and eager to learn? An exciting opportunity awaits with a rapidly growing Managed Service Provider in Perth

We are currently recruiting for a Level 1 Support Engineer on behalf of our client, an MSP that has recently experienced exponential growth. They are looking for an enthusiastic individual with MSP experience who thrives in a fast-paced environment and is dedicated to providing exceptional support to clients.

Key Responsibilities:

  • Provide first-line support to clients via phone, email, and ticketing system.
  • Troubleshoot and resolve technical issues related to hardware, software, and networking.
  • Assist in the maintenance and monitoring of client systems and infrastructure.
  • Collaborate with senior engineers on complex issues and projects.
  • Document solutions and maintain knowledge base articles for future reference.

What Our Client Is Looking For:

  • Proven experience in an MSP environment.
  • Strong understanding of IT support principles and practices.
  • Excellent communication skills and a customer-centric approach.
  • A proactive attitude with a keen desire to learn and grow in the IT field.
  • Relevant certifications are a plus but not required.
  • Candidates must hold either permanent resident status or be an Australian citizen.

Why Consider This Opportunity?

  • Join a friendly and supportive team that values your growth.
  • Gain exposure to a variety of technologies and clients.
  • Opportunities for professional development and career advancement.
  • Competitive salary and benefits package.

If you’re ready to kickstart your career in IT and immerse yourself in a learning-rich environment, we encourage you to apply via this advertisement or reach out to Kieran@psgaus.com.au 



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