Regional After Market Services Process Manager

4 weeks ago

Seven Hills, Australia Hilti (Aust) Pty Ltd Full time

What's the role?

The Regional After Market Services (AMS) Process Manager is responsible for implementing end-to-end repair service process based on global standards. The role involves leveraging the global process community to generate new ideas, exporting and importing the best process practices and ensuring efficient end-to-end process flow. This role requires establishing strong collaboration within the service area leadership and Refurbished Tool Program (RTP) team to build a community of high performing teams.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

  • Establish strong collaboration within the Service Area leadership & RTP team to build a community of high performing team
  • Responsible the implementation of the end-to-end repair service process (excl. RTE, RTS processes) within the service area based on global standards (GPMS)
  • Leveraging the Global Process community to generate new ideas, to export and import the best process practices and to ensure efficient end-to-end process flow
  • Responsible for the implementation of selected VIP services from the GTS catalogue
  • Responsible for the regional/local process documentations, maintain and store on GPMS, ensure min. global compliance and enhance with local legal regulations if required
  • Contribute to definition and locally execute regional roadmap (which mainly consists of functional global topics) & targets
  • Accountable to execute selected projects of regional roadmap
  • Responsible for regional Lean Management and to define the change management agenda bant with the responsible team leader
  • Coordinate upcoming system releases (eg SAP Systems/R3, ByD, INET, HOL, Connected App, Operating Data Analyser) with the local key users
  • Responsible to establish appropriate key user community and ensure their competence
  • Proactively interact with the regional stakeholders, eg Service Marketing, channel management, Process experts, logistics, IT

Hilti ranked 12th in the World's Best Workplaces for 2023

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What you need is:

  • Bachelors Degree
  • Previous experience in a process improvement role or similar
  • Ability to communicate well, across other functions and levels within the business and externally
  • Full working knowledge of SAP, MS Office
  • Strong operational and sales skills (commercial) competence e.g. understanding of the After Market Service and broader cross company related processes
  • Previous project management experience an advantage

Why should you apply?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

If we’re impressed with your CV, we’ll invite you for an interview and introduce you to the team.

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