Field Service Technician

2 weeks ago

North Rocks, Australia Conquest Personnel Pty Ltd Full time

Join a Leading Family-Owned Technology Business

Are you ready to be part of a thriving, innovative company? Join a family-owned business, recognised as leaders in the technology industry. With a supportive culture, structured training, and experienced mentors, we prioritise your professional growth. If you're looking for an opportunity to develop your skills and make an impact, this could be the perfect fit for you

Why Join Us?

  • Be part of a growing, family-owned business known for its supportive culture
  • Benefit from structured training and guidance from experienced mentors
  • Enjoy a dynamic and rewarding role with opportunities to expand your skills

Position: Field Service Technician

As a Field Service Technician, you'll play a critical role in providing technical support and services to our clients, ensuring their systems run smoothly and efficiently. This is a hands-on role for someone who loves solving technical challenges and interacting with customers.

Key Responsibilities:

  • Troubleshoot and resolve technical issues with various terminals
  • Accurately log client information, report faults, and manage service activities
  • Follow through to close cases efficiently, ensuring customer satisfaction
  • Build strong relationships with merchants to foster trust and confidence
  • Participate in product training and share your knowledge with the team
  • Install, relocate, and provide technical services for machines
  • Respond to service callouts promptly and professionally
  • Work closely with the technical team to resolve issues seamlessly
  • Manage van stock levels to ensure readiness for any service call
  • Provide expert technical support to clients and resolve issues with ease
  • Complete detailed service reports for each job

Skills & Experience:

  • Permanent residency is required due to the nature of this position
  • A valid driver's license is mandatory (for insurance purposes)
  • Strong technical aptitude and problem-solving skills
  • Ability to work flexible hours, including rostered shifts and on-call availability
  • Excellent communication and customer service skills

If you're passionate about technology and ready to take on the challenge of being a Field Service Technician, we'd love to hear from you. Apply now, and shortlisted candidates will be contacted for the next steps.

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