APS 4 Level Case Management Support Officer

1 month ago

Deakin, Australia HOBAN Full time

HOBAN Recruitment is seeking a motivated and detail-oriented APS4 Level Case Management Support officer to join our team located in DEAKIN ACT. This is a vital position where you will be responsible for delivering operational and administrative support within the Administrative Appeals Tribunal (AAT) Case Management Branch.

Your role will contribute to improving the experience of current and prospective participants in our client's scheme by ensuring that applications for review are resolved in a timely and consistent manner.

Key Responsibilities:

  • Receive and register new AAT matters.
  • Action and direct correspondence.
  • Analyse and assess AAT applications received by our client.
  • Prepare and file Tribunal documents within strict time frames.
  • Assess and respond to risks, including privacy considerations.
  • Organise assessments to support case manager's decision-making processes.

Key Skills Required:

  • Data, compliance, and quality reporting support.
  • Assist with onboarding new staff.
  • Support case management tasks.
  • Schedule meetings and timetables.
  • Note-taking during meetings.

Desirable Skills:

  • Experience with SharePoint.
  • Proficiency in client systems and database management.

Benefits:

  • Competitive pay rate of $43.82 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
  • 11.5% superannuation to secure your future and support your retirement planning.
  • ASAP start date, allowing you to embark on this exciting opportunity without delay.
  • An initial up to 12-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects.
  • Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
  • Collaborative and inclusive work environment that values innovation.

About You:

  • Strong organisational and administrative skills.
  • Ability to manage multiple tasks with high attention to detail.
  • Effective communication skills, both written and verbal.
  • Ability to work under pressure and meet strict deadlines.
  • Experience in a similar role is desirable but not essential.

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions at MIDDAY on WEDNESDAY 28th August 2024.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.

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