Claims Performance Optimisation Specialist

3 weeks ago

Sydney, Australia TAL Full time
Job Description

The role of Claims Performance Optimisation Specialist (CPOS) exists to enable the delivery of Life claims excellence through provision of insights and solution recommendations which ensure the Claims team can achieve current scorecard objectives, while meeting or exceeding the needs of our customers.

The role supports the Claims Performance Optimisation Manager in the development of claims specific data driven insights via analysis of all key drivers from an operational, technical and quality perspective. The role will liaise and work collaboratively with other functional areas internally such as the D&A team, Finance, Actuarial and the wider TAL teams to ensure continuous improvement and consistency is developed and maintained within the wider TAL Group.

For the CPOS to succeed, they must work with the full range of stakeholders within the Claims Business and other internal TAL stakeholders to continually improve Claim outcomes for our customers and partners. They must support Claim Operations with experience insights and trends along with deep dive data, review and provide advice utilising data and business knowledge to generate actionable insights. They are expected to regularly communicate with, and influence, stakeholders at the Manager and Head Of level within Claims in order to drive outcomes within the Claims Business.

A key function of the role will be to embed change within the Business, as new reports and tools are rolled out. The CPOS must be able to effectively manage these change activities, including engaging all stakeholder groups, preparing and presenting training content, and influencing and reporting on take up and effectiveness of the new tools.


Qualifications

  • At least 5 years commercial experience in Insurance or Financial Services - mandatory.
  •  At least 3 years analysis and insights experience, with strong stakeholder engagement and influence - mandatory.
  • 10+ years in Financial Services background
  • Life insurance and/or Investment/Superannuation Platforms experience preferred
  • Change management experience or relevant qualification  Life insurance Claims experience highly desirable
  • Relevant tertiary qualification (e.g. Business, Finance, Commerce, Law) - desired

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 



Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.   

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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