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Claims Team Leader
1 month ago
What the role consists of:
The effective management and the overall performance of the allocated claims teams, including recruitment process of new and vacancies. Ensuring compliance with relevant legislation and internal guidelines. Achieve annual Financial, Customer, Operational, and Quality Assurance, Risk and Technical Targets and ensure all relevant steps are taken to ensure the best possible result is achieved for each of these targets. Build team success through coaching and development of the Claims Assessors; providing ongoing technical support and to maximise team productivity. Minimise claims loss costs and identify improvement opportunities in claims management. Establish performance objectives, coach performance, provide training and evaluate the performance of all direct reports. About you:
Results orientated with a proven track record of meeting KPI’s. Demonstrated experience in complex claims and problem solving with the ability to use initiative to help achieve team objectives. Strong written and oral communication skills, with ability to influence senior management. Ability to lead well under pressure and manage various tasks concurrently. Minimum 3 years’ experience leading a large team. Knowledge and understanding of insurance policies and insurance law. Resilience, ability to problem solve and manage stakeholder expectations. Extremely strong written and oral communication skills, adaptable to working with a variety of people and stakeholders.
Will you lead this high performing team? APPLY NOW
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