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Digital Community Channel Lead

2 months ago

Melbourne, Australia AGL Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the Role

Are you passionate about leveraging digital platforms to drive meaningful engagement and enhance customer satisfaction? Join AGL as a Digital Community Channel Lead and play a pivotal role in shaping the strategic direction of our online community forum, Neighbourhood.

As the Digital Community Channel Lead, you will be responsible for owning the strategic direction of Neighbourhood, our online community forum, to deliver both customer and commercial value. You will oversee the day-to-day operations of the forum, ensuring an optimised customer experience while driving growth and engagement on the platform.

What you’ll be doing:

  • Lead strategic development and alignment of the Community Forum with customer and business goals.

  • Collaborate with Product Owners on roadmap, features, and operations.

  • Manage platform to optimize user experience and engagement.

  • Oversee community, moderators, and post moderation.

  • Contribute to moderation governance and drive engagement.

  • Foster positive relationships with business users.

  • Curate relevant content and manage vendor partnerships.

About you:

  • Previous experience managing a digital social community platform (e.g Khoros)

  • Familiarity with social media management tools, social media monitoring and listening tools.

  • Experience with digital community and social media marketing as well as digital content development.

  • The ability to use digital analytics to understand customer behaviour and make data driven decisions.

  • Ability to communicate product vision to key stakeholders and business units and work independently to influence.

We'd like to see your application submitted by May 15th 2024.

At AGL, we offer a wide range of benefits including:

  • Flexible working options including hybrid work.

  • Discounts on energy, telcos and solar plans.

  • Participate in Energise - our reward & recognition program.

  • Access 20 weeks of paid parental leave for the primary carer.

  • Access to an additional week of recharge leave per year.

  • Play an active role in our diversity & inclusion initiatives.

  • Novated leasing and Electric Vehicle subscriptions.

  • Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Project Management - Group

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