IT Support Specialist

5 days ago

Richmond, Australia EstimateOne Full time

Who are we?

EstimateOne is an Australian-born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry. 

Our platform connects Builders, Subcontractors and Suppliers and supports better decision-making by all parties.

About the role:

This is an exciting role for a junior or graduate IT Support Specialist to join EstimateOne on a part-time basis, which will see you supporting our remotely distributed team of 120 employees with all things IT 

This junior IT Support Specialist role will support the team with:

  • User Support: Provide first-level technical support to end-users, addressing hardware, software, and network-related issues.
  • Ticket Management: Monitor and manage support tickets, ensuring timely resolution and proper documentation of issues and solutions.
  • Equipment Setup: Assist in setting up and configuring new hardware and software for employees, including desktops, laptops, and peripheral devices.
  • Troubleshooting: Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
  • Maintenance: Perform routine maintenance tasks, such as updates, backups, and system checks, to ensure the smooth operation of IT infrastructure.
  • Documentation: Maintain accurate records of IT assets, configurations, and procedures, and update documentation as needed.
  • Collaboration: Work closely with the IT team to escalate complex issues and assist in larger projects as required.

We're looking for smart people who are keen to hustle, collaborate and grow - it's that simple. The ability to champion our values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful.

About You

  • You have a strong understanding of computer hardware, operating systems (Windows, MacOS), and common software applications.
  • You have strong problem-solving skills and the ability to troubleshoot technical issues effectively.
  • You’re a clear and transparent communicator and have excellent communication skills, both verbal and written, to interact with non-technical users.
  • You’ve demonstrated a strong technical interest, particularly in Cyber Security or related IT fields.
  • You’re a systems thinker interested in improving the efficiency of internal team processes and tooling
  • You’re detail-oriented and organised
  • You can work independently and manage your time effectively
  • You like to roll your sleeves up and get your hands dirty wherever you can, and have an eagerness to learn and adapt to new technologies and procedures
  • You’re currently pursuing or have recently completed a degree in Cyber Security, Information Technology, Computer Science, or another related field.
  • If you have prior experience in a technical support role, it’s a bonus, but not mandatory.

What else?

  • This is a part-time role, Monday to Friday from 8.00am - 12.00pm
  • You'll need to be able to come into our office (not every day) to support technical needs.
  • You'll need to be legally eligible to work in Australia and based in Melbourne 

Perks

There’s more to working at EstimateOne than just creating game-changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

  • $5,000 each year to put towards your professional development
  • 5 days of entrepreneurial leave per year, to work on your side projects and make them come to life (pro-rated for part-time)
  • Generous paid parental leave & volunteer leave
  • $500 each year to create your perfect work-from-home set-up
  • Business-wide activities each quarter (think escape rooms, pottery, cooking classes, lawn bowls, games afternoons)
  • We also match not-for-profit donations 2:1 - to name a few

EstimateOne is an equal-opportunity employer committed to providing a work environment that embraces and values diversity and inclusion. If you have any support or access requirements, let us know when you apply so we can support you. As a 2022 Circle Back Initiative Employer, we also commit to responding to every applicant.

#LI-Hybrid

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