Stakeholder Engagement Officer

About Us :

About Landcare NSW

We are the representative body of the Landcare movement in NSW and the voice of community Landcare.

Our Council represents around 60,000 Landcarers and 3000 groups and meets three to four times a year. The organisation is overseen by an eight-member executive and a small team of part-time staff. Our structure enables the building of skills, capacity, strength and connections at every level – from individual groups to district networks, to regional associations to the state peak body, right through to the National Landcare Network in Canberra. Landcare NSW acknowledges and pays respect to Aboriginal People and Torres Strait Islander People who are the original owners of the land, seas and water. Landcare NSW recognises Aboriginal and Torres Strait Islander People’s continuing connection to the land and their deep knowledge of the natural environment.

History

In 2007 at Myuna Bay, Lake Macquarie, a group of volunteers recognised a need for a unified voice to represent the State’s dedicated community Landcarers and so established Landcare NSW. After months of consultation and planning, an inaugural meeting was held in Sydney and was followed by the first Muster in Tamworth in October 2007. Since then, every two years Landcarers from across the state gather at musters to harness ideas and discuss issues.

What we do

Protect, repair, regenerate, change practice. And, learn, share and connect. Landcarers work across farmland, bushland, parkland, beaches, national parks, rivers, dunes, creeks, Crown land, public land, private land, forests, travelling stock routes. Landcare is a grassroots movement organised into groups and organisations – some are purely voluntary with half a dozen members while others are substantial organisations that employ paid staff and have significant budgets. Collective action is at the heart of our success: Landcare groups organise projects, support volunteers, seek funding and develop partnerships. We have transformed the landscape and are at the forefront of dealing with environmental, agricultural and social challenges facing Australia.

Landcare is open, inclusive and welcoming, regardless of age, gender and cultural background. Environmental Activities: Bush regeneration and weed control; revegetation; repairing eroding gullies and stabilising riverbanks; collecting litter; creating and repairing walking tracks; protecting threatened species; stabilising sand dunes, and; working with councils on installing litter traps. Agricultural Activities: Sustainable cropping techniques; local fox and wild dog control programs; drought management programs; safe chemical use and storage; minimising nutrient run-off; building soil carbon; managing climate variability; fencing; managing groundwater and salinity, and; coordinated action among neighbouring landholders to plant corridors for wildlife. Landcarers also participate in workshops, field days, site tours and collaborative learning.

About You :

Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation and presentation skills

Excellent written and verbal presentation skills

•         Excellent project management and organisational skills
•         Excellent understanding of event and marketing/ communications principles
•         Very good understanding and an affinity for new and social media promotions
•         Ability to learn online systems and project management software
•         Basic design skills (e.g.: Photoshop)
•         Previous advertising / media / marketing agency
•         Digital marketing experience
•         Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
•         Experience in delivering client-focused solutions based on customer needs

Position Summary :

The Stakeholder Engagement Officer (SEO) is responsible and accountable for the efficient and effective functioning of IT platforms and software that facilitate the effective and timely communications, and the transmission of communications using IT tools, between Landcare NSW (LNSW), the NSW Landcare Program team, the Landcare host organisations and the general Landcare community in NSW.

The SEO is required to work closely with the entire LNSW team to ensure such communications are being affected efficiently and on time, as well as to provide key support for all functions. The SEO will be required to work closely with the LNSW CEO and senior leadership team to support all the key objectives of LNSW including but not limited to, membership services, fundraising, marketing and communications, project/ program delivery, and representation. 

Key Requirements :

•         Excellent project management and organisational skills
•         Excellent understanding of event and marketing/ communications principles
•         Very good understanding and an affinity for new and social media promotions
•         Ability to learn online systems and project management software
•         Basic design skills (e.g.: Photoshop)
•         Previous advertising / media / marketing agency
•         Digital marketing experience
•         Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
•         Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation and presentation skills

Excellent written and verbal presentation skills 

Job Responsibility :

Sales Force (CRM)

The SEO will be responsible and accountable for:

•         The management of the CRM platform (Salesforce).
•         The CRM Platform (Salesforce) to be configured and managed in a way that fully supports the objectives and activities of LNSW, including but not limited to the NSW Landcare Program (2019-2023).
•         Management of the platform to ensure that only relevant data that supports the strategic objectives of LNSW and/or the delivery of program/ project milestones is maintained. Data collected for outdated objectives will need to be discarded upon discussion with the CEO and other relevant staff members. 
•         All security management of Salesforce.
•         Responsible and accountable for the setup, training (new and existing staff) and management users
•         Customisation of the CRM (Salesforce) to meet needs of users
•         Automation of data collection and removing the need to key in data. Review all manual processes of data collection and develop solutions to remove manual processes. Including templates and processes, validation rules and workflows (emails to users; scheduled reports etc)
•         Develop and design Reports and dashboards with stakeholders
•         Page Layouts and list view visibility
•         Provides reports as required for PMs, OM and CEO generated from The CRM Platform (Salesforce)
•         Maintain, Landcare Membership records, import and maintain and report, add to dashboards
•         Cases, create and manage cases, provide reports for all user cases ensure functionality is maintained

NSW Landcare Program Reporting Support

The SEO will be responsible and accountable for;

•         Creating, maintaining and providing support for users of online forms for reporting, data collection, SF connection. All Host Organisations will report using online forms.
•         Setting up links and the distribution to Host Organisation of these links at least 1 month before program reporting is required to be submitted.
•         Communications support-generating SF email list recipients, collate information for updates to Host Organisations
•         Attendance at meetings, events and conferences as directed
•         Assisting with delivery of the Muster and/or stalls at events.
•         Maintenance of host org contact list
•         Landcare Program communication templates creation and maintenance
•         Working with LLS Landcare Program team
•         Participating as an active member of the Landcare Program with communications, workshops and associated activities.
•         Member support where it relates to role functions
•         RLC support – through generation of regional information reports that will guide the RLC role activities
•         Assisting with online training platform set up for new positions

Gateway Website (Or alternate platform/ website)

The SEO will be responsible and accountable for;

•         Ensuring that the website is functioning properly and that the content is accurate and current.
•         Quickly notifying the website/ IT service provider about any identified issues with the site
•         Posting content as directed from the NSW Landcare Program Managers and/ or the JMC
•         Coordinating (with input from team) the layout of the Gateway or other alternate website/ platform and managing the updates to the front page
•         Posting news and events from the NSW Landcare Program project
•         Setup and managing the NSW Landcare Program agreement pages including managing user access to these pages
•         Overseeing the creation and maintenance of the LCP templates used on the site
•         Ensuring that the NSW Landcare Program content can be identified, tagged and reported as required
•         Increasing user adoption of the site and providing training as required
•         Developing a plan for Gateway/ alternate website/ platform upgrade to reflect new program requirements-current task
•         Including an update of the case study template used by coordinators.

Teamwork

•      Work cooperatively with colleagues in a spirit of support and respect of others.
•       Be a good team player
•       Actively participate in meetings to coordinate activities and improve delivery
•       Share your knowledge and skills with colleagues to build a learning environment.
•       Be professional, engaged and contribute to the growth and development of Landcare NSW and Landcare in NSW
•       Adhere to all Landcare NSW policies and procedures

Communication

·       Keep your manager and CEO informed of work progress and emerging issues in a timely manner (if urgent), or on a fortnightly basis.

·       Complete and sign your daily time sheets.

Job Functions :

Community development

Job Benefits :

0.6 FTE Part Time Position

Working for a Not for Profit Charity provided a flexible working environment.

As a part time position your fixed days and hours each week are negotiable at the start of the employment contract.

Selling Point :

Closing Date 28 February 2020 - Location within NSW is negotiable

Contact :

John McLoughlin