Service Desk Technician
1 month ago
Employer Value Proposition (EVP)
RSM offers the combined benefits of a big firm including extensive networks, training and career opportunities – within a highly supportive, people oriented workplace. This combination provides a great environment to build skills and confidence. We help our people achieve to their best.
Key Responsibilities:
Provide first and second level support the business with IT systems and software. Answers, evaluates and prioritises incoming requests and assists users with hardware, software, networking and other technology related problems. Resolve national support requests via ServiceNow incident management system. Enter support requests into ServiceNow received in person, over phone, e-mail or Skype. Provide support to staff in a face to face capacity on the ground and remotely over the phone with support tools such as TeamViewer and Remote Desktop. Required to travel to other offices around Australia. Configure and Install personal computers, mobile devices, software and peripheral equipment. Polices security in accordance with the national IT procedures and policies. Adheres to established SLA's with the business and key stakeholders for timely resolution of issues. Contributes to team goals and discussions regarding I.T problems that the business faces. Meets all KPIs set for the role Participation in team meetings, events and conferences. Engages with software and hardware vendors to request service regarding defective products Maintains a clean and safe working environment in accordance with RSM standards. To work outside normal hours where necessary to ensure the provision of critical computing services. Involved with projects and effectively deliver on delegated tasks. Assists and helps develop junior team members Creates knowledgebase articlesEducation, Experience & Attributes:
Relevant tertiary IT certification, diploma or degree. Minimum 12 months experience in a similar role. Experience with customer service, end user training and remote support an advantage. Have a current valid driver’s licence. A willingness to work flexible hours. Good interpersonal skills and the ability to establish effective working relationships.-
Service Desk Technician
4 weeks ago
Brisbane, Australia RSM Australia Full timeService Desk Technician **Service Desk Technician** **Job no**: 494174 **Work type**: Full time **Location**: Brisbane **Categories**: National IT **Employer Value Proposition (EVP)** RSM offers the combined benefits of a big firm including extensive networks, training and career opportunities - within a highly supportive, people oriented workplace....
-
IT Service Desk Technician
1 day ago
Brisbane City, Australia BDO Australia Full timeCurrent opportunity We have an opportunity for an IT Service Desk Technician to join our team in Brisbane. This position will act as a first point of contact for our BDO team members in efficiently resolving IT issues and service requests. Working within our service management processes, you will effectively classify, prioritise, resolve or escalate...
-
Service Desk Technician
4 weeks ago
Brisbane, Australia CPL - Choice, Passion, Life Full timePermanent, full-time role - Competitive salary + tax savings approx $5000 / yr - Make a difference to people's lives: join a not-for-profit Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. At CPL, we all have an important...
-
Service Desk Technician
1 month ago
Brisbane, Australia Kinetic IT Full time**Job no**: OCREQ0021107 **Employment type**: Full Time **Location**: Brisbane **Categories**: Service Desk & IT Support We’re on the lookout for a **Service Desk Technician** (AGSVA Cleared) to join our new team in Brisbane, to make use of their IT knowledge & skills within a fast-paced user environment. Working on real time IT-related incidents &...
-
Ict Service Desk Technician
1 month ago
Brisbane, Australia CPL - Choice, Passion, Life Full time12 month fixed term contract, full-time - Brisbane CBD + WFH work/life balance - Work for a leading not-for-profit and make a difference to people Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. At CPL, we all have an...
-
Ict Service Desk Technician
1 month ago
Brisbane, Australia CPL - Choice, Passion, Life Full timePermanant, Full-time, Brisbane CBD + WFH flexibility - Competitive salary + tax savings approx $5000 / yr - Work for a leading not-for-profit and make a difference to people! - Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every...
-
Service Desk Officer
1 month ago
Brisbane, Australia Modis Full time12 months contract must have technical knowledge background to work within a dynamic team environment. **Service Desk Officer** - 12-month contract - Customer service experience working in a large Queensland government department - Experience with Ivanti Service Manager Service Desk software or similar Are you an experienced Service Desk Officer with...
-
Service Desk Manager
4 weeks ago
Brisbane, Australia Saul Recruitment Full time**A well-established and rapidly growing IT company supporting clients across Australia.**: - **A r**eal Aussie success story!**: - **You will be responsible for leading, supporting and training the technical team!**: - **Work in a professional, collaborative and highly-skilled team of engineers**: - **Very supportive management style and culture**: -...
-
Service Desk Operator
1 month ago
Brisbane, Australia Synergy Placements Pty Ltd Full timeSynergy Placements is partnering with a QLD Government Department to help source for their service desk operator team. **Role Duties** - Customer service experience working in a large Queensland government department - Extensive experience with Ivanti Service Manager Service Desk software - Extensive experience with PureCloud call management software -...
-
Service Desk Team Leader
9 hours ago
Brisbane, Australia TROOCOO Pty Ltd Full time10-month contract with potential 8-month extension. - Queensland State Government. - WFH flexibility. **Troocoo** Troocoo Government are currently aiding in the recruitment of an experienced Service Desk Team Leader to join a large QLD State Government Department. This is an initial contract engagement until April 2024 based in Brisbane, working...
-
Service Desk Officer
1 month ago
Brisbane, Australia Akkodis Full time**About the role** Are you prepared to step into an engaging role that recognizes your expertise and provides opportunities for advancement? We're looking for a skilled and motivated individual to join our Customer Service team as a Service Desk Officer. **Responsibilities** - Demonstrated track record of delivering exceptional customer service to a...
-
Service Desk Officer
1 month ago
Brisbane, Australia Paxus Australia Pty Ltd Full timePosted 17 May 2023 - SalaryNegotiable - LocationBrisbane - Job type Contract - DisciplineIT General - Reference261480_1684308558 **Job description**: **Service Desk Officer - Rockhampton Office - Strong Hourly Rate - 6 Month Contract + Extensions - Gov Client** **Responsiblities**: - Support and resolve service requests and incidents following Energy...
-
Principal Watch Desk Coordinator
5 days ago
Brisbane, Australia Queensland Police Service Full time**The core capability requirements for this role are**: - Lead and develop a 24/7 Watch Desk team in the delivery of expert advice and operational leadership, coaching and guidance on a broad range of people matters including effective workforce management.. Provide high level strategic advice to senior management on watch desk operations, workforce...
-
Service Desk Team Leader
1 day ago
Brisbane, Australia M&T Resources Full timeBrisbaneIT & Telecomms Help Desk / SupportPermanent - Flexible full-timeAttractive RenumerationFantastic Opportunity to Build a Career in ITWe have partnered with a Queensland Government department, and we are looking for a people leader to join our client’s corporate IT service desk as a Team Leader. This is a critical role in ensuring the successful...
-
Service Desk Team Lead
1 month ago
Brisbane, Australia Public Sector People Full timeState Government | 12 month contract + extension - Brisbane CBD | Immediate Start | $71.67 per hour + super - Public Sector People_ are seeking an experienced Service Desk Team Lead. You will play a key role in leading a team of Service Desk analysts and will be responsible for overseeing the day-to-day operation of the IT Service Desk. We are looking for...
-
Service Desk Coordinator
4 weeks ago
Brisbane Central Business District, Australia Public Sector People Full timeImmediate Start | 12 month contract - Attractive salary | Brisbane CBD - Queensland State Government We are currently seeking a highly motivated and customer-oriented individual to join our high profile government client as a Service Desk Coordinator. In this role, you will be responsible for coordinating and overseeing the daily operations of the service...
-
Service Desk Officer
1 month ago
Brisbane, Australia Clicks IT Recruitment Full timeClicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from Brisbane CBD with 2 days at home each week once induction and training...
-
Service Desk Officer
1 month ago
Brisbane, Australia Electoral Commission Full timeAbout You As Service Desk Officer, you'll leverage your expertise in the ICT industry, particularly within IT Service Desk operations. Your qualifications and ITIL certification are desirable. Your role involves troubleshooting technical issues, providing exceptional customer service, and managing time effectively. You'll also contribute to ongoing growth...
-
IT Service Desk Team Lead
4 weeks ago
Brisbane, Australia Public Sector People Full timeState Government | 12 month contract + extension - Brisbane CBD | Immediate Start | $68.92 per hour + super - Public Sector People_ are seeking an experienced Service Desk Team Lead. You will play a key role in leading a team of Service Desk analysts and will be responsible for overseeing the day-to-day operation of the IT Service Desk. We are looking for...
-
Service Desk Analyst
1 month ago
Brisbane, Australia Michael Page Full timeAbout Our Client Our client is large financial accountancy firm based in Brisbane, with a great reputation for employee welfare. Job Description The key responsibilities will include: Providing first & second level IT support for end users & internal staff Day-to-day Service Desk Operations Onboarding & Offboarding accounts through Active...