Customer Service Coordinator

2 weeks ago


Townsville City, Australia BRADKEN Full time

Who We Are:

Bradken is equipping the resource sector to sustainably advance society.

As an Customer Service Coordinator  you'll be joining a global leader in the design, manufacture and supply of wear products and services for mining equipment.Our 3000 - strong global team members are proud of the innovative solutions we provide our customers and our commitment to being carbon neutral by 2030.

You'll join a diverse and inclusive team contributing across more than 100 unique professions and trades.

What's the Role:

Reporting to the Order Fulfilment Team Lead you will ensure both Internal and External customer satisfaction through timely and efficient fulfilment of internal & external orders, and provision of support to maintain effective logistics function across the defined region.

With your excellent organisational skills, you will thrive in a busy role and deliver timely, accurate and effective processing of sales orders and purchase orders to enable accuracy in order fulfilment.

You will be well-versed in and committed to upholding compliance with international, local, and internal regulations concerning business practices, modern slavery, and sanctions. This commitment ensures ethical standards are maintained and potential risks are minimised.

You are a collaborative individual and will work closely with the Bradken Sales teams and Freight and Purchasing staff liaising about orders from manufacturing plants and other third-party suppliers to ensure customer requirements are satisfied.

With utmost customer focus, you will support our Sales teams in providing up-to-date reporting on the progress of orders for the region.

As a Key Technical Criteria:

Experience in Customer Order Management Working experience in mining-related background preferred, but not essential. Sales support experience in a similar role preferred, but not essential. Salesforce accreditation, preferred, but not essential. Microsoft Outlook, Word and Excel skills essential
The role can be based in Townsville.
If you'd like to part of team that's changing the game, please apply along with your resume and a brief covering letter highlighting why this should be your next role and the  closing date to apply for this role is 6th May 2024 , Everyone has a story...be part of ours


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