Customer Service Officer

1 month ago


Melbourne City Centre, Australia Department of Transport Full time

About the role
The Customer Service Officer is responsible for the coordination of accurate, timely, consistent, and appropriate responses to queries including from visitors and online queries. The position works with key staff across the Victorian Fisheries Authority to source information and is based at our newly renovated VFA Head office.
About you
You're a highly motivated, creative team-player with excellent communication skills.
We value you for your social media skills and your confidence working with the public, online, on the phone, and face to face.
As the successful applicant you also have skills and/or aptitude for:

- Problem solving
- Digital & technical literacy
- Planning & organising

Your confident customer service skills might've come from any kind of work or life experience, paid or volunteer.
Think retail, food service, helpdesk, call-centres, events, or any work that requires great customer service.
Study in, or towards a communications, events, or fisheries or agriculture-related qualification would be well regarded, but is not essential.

Desirables
It is desirable working towards a communications, events or fisheries/agriculture-related qualification would be well regarded though, not compulsory.
If you have an interest in fisheries or you're a graduate/studying a relevant discipline (communications, events or fisheries/agriculture related), we encourage you to apply

Position Outcome
- Deliver high-quality telephone and reception services to stakeholders, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers and responding promptly to their needs in turn.
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
- Provide support to the VFA Communications Team through a range of administrative functions as required.
- Provide support, as needed, in the delivery of VFA events and manage the distribution of VFA products on request.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures

How to apply
Applications close 11.59pm on 27 April 2023
For a confidential discussion regarding this opportunity, please contact Marc Ainsworth on 0448 512 213
It is an inherent requirement of this position that the employee is ready, willing and able to perform work outside their ordinary place of residence as and when required.
Please note, this position requires the successful employee to provide evidence of up-to-date vaccination against COVID-19 (currently two doses), or valid exemption status. Failure to comply with this condition of employment will impact your eligibility for employment in this position with VFA.
This role requires high levels of integrity and confidentiality. Applicants will be required to complete a security clearance process, including a national police and fisheries agency records check, a driver history check and a declaration of private interests. Applicants will be assessed in accordance with Victoria Police prior offence history guidelines.



  • Melbourne City Centre, Australia HAYS Full time

    Customer Service Role | ASAP START | CBD + Carlton Location Your new company This reputable organisation is seeking experienced customer service individuals to work in CBD & Carlton. Due to the continually busy environment, two positions have become available for experienced customer service professionals to join their evolving team in the capacity of a...


  • Melbourne City Centre, Australia HAYS Full time

    Permanent position to work in the Not for Profit sector **Your new company** Working for a member owned bank which puts it's people before profits. 100% owned by it's members, they are seeking a permanent customer service officer to join their team based in the Melbourne CBD **Your new role** This Not-for-Profit Bank, located in the heart of Melbourne CBD,...


  • Melbourne City Centre, Australia Charterhouse Full time

    **Customer Service Officer** - **Pay rate: $35.60 + super**: - **Start date: 6 Month Contract with a view to Perm**: - **Location: Melbourne CBD** This is a great opportunity to work with this large National reputable organisation located in Melbourne CBD with hybrid flexibility. The successful contractors will be working on a 7am-7pm rotating roster...


  • Melbourne City Centre, Australia DFP Recruitment Services Full time

    **Job description**: **_Looking for a fast-paced and varied customer service position? Look no further than this role!_** - ** Full time hours - Monday to Friday**: - ** Temp contract - inital 6 months with possible extension and potential for permanency**: - ** Hybrid model - Working from Home and Wonderful Docklands location (1 day a week in office -...


  • Melbourne City Centre, Australia Page Personnel Full time

    Newly Created Permanent Role - $60K - $65K Plus Superannuaiton **About Our Client**: Our client is a well-known investment, banking, and brokerage firm who, over the last 10 years have been an expanding name in the marketplace. Through strategic investments and strong leadership decision making our company are now looking to hire a new resource into the...


  • Melbourne City Centre, Australia HAYS Full time

    A opportunity to commence a career in the finance industry, with plenty of chances to learn and grow. Your new company This International company is a leader in several industries, their recovery service team is looking for multiple people with strong call centre or retail experience to join their team. Your new office will be located in the Eastern...


  • Melbourne City Centre, Australia IPA Personnel Services Full time

    Our client is a well-established National based organisation that offers EAP services to a variety of different organisations. Having just over 300 staff Nationwide this business is not only growing with employees but also increasing with well-known national clients. Our client is looking for a number of Customer Service Officers for a 4-week temp assignment...


  • Melbourne City Centre, Australia HAYS Full time

    STATE GOVERNMENT CONTRACT | 3 MONTH TEMP | CBD LOCATION | ASAP START Your new company You will on a state government contract delivering exceptional customer service to the public. As a Customer Service Officer, starting ASAP with an attractive hourly rate. Your new role What you'll need to succeed - Experience handling inbound calls - Data entry...


  • Melbourne City Centre, Australia William Angliss Institute Full time

    **Full-time and Ongoing Opportunity**: - ** Commencing salary $54,091 per annum **plus 11% superannuation and annual leave loading** **ABOUT THE ROLE**: **Bring your customer services skills and experience to a team delivering quality customer services to our Students!** **ABOUT YOU**: To be successful in this position you will ideally have: - Completed...

  • Customer Service

    1 week ago


    Melbourne City Centre, Australia HAYS Full time

    NORTHCOTE LOCATION | FINANCIAL SERVICES | HOME LOANS | CUSTOMER SERVICE & RETENTION **Your new company** A premier provider of mortgage lending products that has recently collaborated with some of the largest Australian brands to offer their members access to the best mortgage solutions available in the market. Their outstanding brand reputation and...


  • Melbourne City Centre, Australia Victorian Electoral Commission Full time

    About the role Reporting to the Team Leader, Enrolment Communications and Customer Service, you will be responsible for being the first point of contact for public queries relating to their enrolment in relation to enrolment issues. You will support the Enrolment Service Delivery Team by: proving back up and break/leave relief; support the delivery and...


  • Melbourne City Centre, Australia Page Personnel Full time

    Hybrid office role - Located in CBD **About Our Client**: Our client is a leading energy organisation who specialise in delivering complex projects in Victoria and end-to-end energy providing for commercial and industrial customers. This role would work closely with clients ensuring the best possible customer experience. Our client offers true flexibility...

  • Customer Service

    2 months ago


    Melbourne City Centre, Australia HAYS Full time

    Building firm specialises in residential projects has an exciting perm opportunity in the Contact Centre Your new company This boutique building consultancy firm specialises in residential and commercial projects and has an exciting permanent opportunity a Contact Centre Officer. Based in Southbank, this office staffs more than 20 employees, with modern...


  • Melbourne City Centre, Australia William Angliss Institute Full time

    **Full-time and Ongoing Opportunity**: - ** Commencing salary $54,091 per annum **plus 10.5% superannuation and annual leave loading.** **About the role**: This role contributes to the success of the Information Centre by providing high level front line services both in person and phone on admission, enrolment procedures, fee information and payments,...

  • Customer Service

    3 weeks ago


    Melbourne City Centre, Australia HAYS Full time

    Must have collections experience | South Melbourne location | ASAP start **Your new company** A significant energy retailer is looking for their next Collections and Customer Service Officer, located in South Melbourne starting ASAP! **Your New Role** You will be responsible for managing customer accounts, answering billing enquiries, and negotiating...


  • Melbourne City Centre, Australia Talent International Full time

    **Job Details**: **Location** Melbourne CBD **Salary** ASAP start, flexible working **Job Type** Full Time **Ref** BBBH94690_1672722002 **Contact** Carly Llorente **Posted** about 2 hours ago Working for this well-known health services organisation you will be the first point of contact for all ICT related issues by phone. You will then escalate...


  • Melbourne City Centre, Australia HAYS Full time

    EXPRESSION OF INTEREST | Customer Service & Sales Customer Service & Sales Positions Available | Melbourne CBD & Suburbs | Are you a motivated and results driven individual with a passion for sales and customer service? Do you have exceptional communication skills and a passion for creating a positive customer experience? Want to try something new? At...


  • Melbourne City Centre, Australia Energy Safe Victoria Full time

    Our purpose is to keep Victorians energy safe and ensure energy is used confidently. Through education, regulation and enforcement, we work to ensure that energy safety, supply and efficiency are a priority in Victoria and something our customers can be confident in. Our people come from a wide range of professions with diverse skills and experience driving...


  • Melbourne City Centre, Australia HAYS Full time

    Join a leading automotive finance organisation offering career progression opportunities **Your new company** Work for Australia’s largest automotive financier. From Retail Lending, Fulfilment, Retail Finance and Insurance, and Fleet customers, working together this organisation delivers positive outcomes to help their customers get on the road...


  • Melbourne City Centre, Australia HAYS Full time

    Team Culture Important? Join NAB Assist Team today, Where you are supported throughout your career growth! **Your new company** Starting October 16th, you will be assigned to either Docklands Melbourne or Parramatta Sydney depending on your location for a 12-month period. The salary will be $34.58 per hour plus super. There is potential to transition to a...