Client Services Coordinator

2 months ago

City East, Australia University of South Australia Full time

Based in the University Library at the City East and City West campuses
- Full-time, continuing position
- Salary Range: $92,941 - $104,143 per annum (plus 17% superannuation)

**About the Role**

The Client Services Coordinator is a member of the Library Services team and coordinates the day-to-day operations of one or more campus libraries, providing leadership and local support for building management, loans and enquiry services. This position ensures academic priorities are reflected in local service provision.

**About UniSA**

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

The University of South Australia Library supports the University’s teaching, learning and research mission through provision of relevant information resources and associated services. The Library also coordinates copyright for the University. There are four campus libraries, located at City East, City West, Magill, and Mawson Lakes as well as the Off Campus Library Service. Information technology and information resource management services are on the Mawson Lakes campus. The Library has a growing research collection with over 700,000 ebooks and online journals as well as print resources and archival collections.

The Library is operating in an environment of increasing availability of digital information and demand and plays a significant role in training staff and students in information skills.

**Core Responsibilities**
- Evolve the Library enquiry service delivery model through continuous improvement to provide students and staff with high quality, customisable library services and access to resources anywhere, anytime, and on any device
- Coordinate the amenities, facilities and equipment within the library building where appropriate
- Plan and coordinate team activities, oversee processes and workflow and ensure staff are appropriately trained
- As a professional librarian the Client Services Coordinator may undertake a range of professional duties on rotation through other positions, service areas and campuses

**Essential Skills and Experience**
- Tertiary qualifications in Information Management or equivalent skills and knowledge
- Demonstrated high level verbal communication and written skills including the ability to participate in and lead teams and liaise and negotiate at all levels within and outside the University
- Demonstrated high level organizational and time management skills combined with an analytical approach to problem solving
- Demonstrated ability to lead the development, implementation and continuous improvement of library services
- Demonstrated capacity for communicating and assisting a diversity of clients with a demonstrated commitment to customer service

**Benefits**

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

- Access to great personal development opportunities
- Generous superannuation contributions of 17%
- Flexible working conditions
- A range of salary packaging options, including vehicle leasing, laptops and car parking fees
- A variety of leave arrangements

**Culture**

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

**How to Apply**

Please address your cover letter to
**5143**.

**Applications close: 11.30pm Sunday 7 May 2023**
- Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment._
- #LI-DNI_

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