Head of Volunteer Services

4 weeks ago

St Leonards, Australia Hammond Care Full time

About us  

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.  

About the role  

This exciting senior role leads, supports and develops our volunteer services across our residential, health and home care portfolios with oversight of almost 800 volunteers across the organisation. This critical leadership role manages four passionate Volunteer Managers who support 23 Volunteer Coordinators who are based in our local services. Our Volunteer Service attracts, recruits, retains and motivates our valued volunteers whose core focus is supporting the people we care for.

The role is provided with significant autonomy to lead the team and continue to identify and deliver on continuous improvement for the Volunteers program in partnership with the HammondCare Leadership Team, particularly the GMs of the operational business units (Residential, Home Care, Health). The role is responsible for the end-to-end management of the Volunteer Services operations including strategy planning, budget setting and oversight, learning and development, broader sector engagement, Government engagement, public engagements on behalf of HammondCare, risk management and issue resolution.

This is a role with a broad remit, clear accountabilities and responsibilities, significant freedom to take the Volunteer Services program to new levels of quality and impact and is highly aligned to HammondCare’s Next Chapter organisational strategy.

This role is based on at St Leonards with hybrid opportunities available.

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: 

  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
  • Additional leave purchase options and 14 weeks paid parental leave
  • Flexible working options, including hybrid arrangements
  • Discounts on everyday products and services
  • Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
  • Free access to independent counselling support for employees and families
  • Health & Wellbeing programmes
  • Reward & Recognition programmes
  • Referral bonuses
  • Career and professional development opportunities

Key Responsibilities include

  • Motivating, mentoring and supporting four Volunteer Managers who manage 24 Volunteer Coordinators
  • Building a culture that models and empowers Volunteer Managers and Volunteer Coordinators to have the competencies and confidence to lead their teams
  • Assisting Volunteer Managers to maximise the recruitment, management and engagement of our volunteers
  • Strategic planning for volunteers
  • Raising the visibility/awareness of volunteers across HammondCare’s leadership team, CEO, Board and externally as required and provide strategic support and advice
  • Developing measures to track and report on the impact of volunteers
  • Regularly review and streamline processes, identifying gaps and improvements

 About You  

  • Commitment to engage and align with HammondCare’s Mission, Motivation and Mission in Action
  • At least 5 year’s demonstrated experience working at a senior level in Volunteer management
  • Demonstrated experience motivating, managing and supporting teams
  • Exceptional stakeholder engagement at a senior level with the ability to build rapport with a diverse group of people
  • Strong negotiation, problem solving and conflict resolution skills
  • Excellent written and oral communication skills with strong presentation skills
  • Approachable, empathetic with strong relationship building skills
  • Strong analytical skills and attention to detail
  • Willingness to travel between our HammondCare sites and services

To Apply 

If you are ready to make a difference with HammondCare, Apply Now 

Pre- Employment Checks  

All short-listed applicants will be asked to consent to a criminal record check and references. 

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

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